Now Hiring - USI Holdings Corporation - BRC Benefit Specialist in Rancho Cordova, CA

Full description of the position

General Description: Assist clients and their employees with benefit or claim questions. * Responsibilities: * Primary resource for clients and their employees with benefit or claim questions. * Assist clients with administrative questions regarding enrollment, eligibility, and special contract provisions. * Investigate and work with carrier contacts to solve claim problems. * Respond to emails and voicemails within 24 business hours. * Track and document all calls and interactions in Call Center database. * Assist with transition of care concerns due to a change in carrier. * Provide help with coordination of benefits. * Drafts appeal letters and perform claim audits as needed. * Report trends to carrier and/or the account manager. * Maintain timely follow up on open case volume. * Keep informed about industry information and new product information. * Knowledge, Skills and Abilities: * Prior customer service experience preferred. * Must hold or obtain a Life and Disability insurance license within 120 days of hire date. * Comfortable with internet-based programs and Microsoft Office products. * Bilingual preferred, but not required. * Strong attention to detail and ability to self-check work. * Excellent time management skills, able to set priorities and manage deadlines. * Ability to work in a team environment. * Resourceful, eager to learn new concepts, and further professional development. * Ability to define problems and generate potential solutions. * Strong verbal and written communication skills. * Ability to remain calm in stressful situations. * Physical Demands: Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner and mail machine. Physical tasks of job include walking, sitting, standing, bending and typing. * Analysis of Physical Demands: * Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk. * Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend. * Occasionally (1%-33% of time) work performed requires repetitive foot movements, walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend. * Rarely (< than 1 hour per week) work performed requires lifting/carrying items that range from 10-50lbs, pushing/pulling items that range from 10-50lbs, twisting/ turning including reaching over shoulder or above head, kneeling or squatting. LI-CG1 LI-Onsite USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time . Salary Range: $22.00- $22.50 hourly.This is a bonus eligible position with a target incentive of 5% Job ID: 28788