Now Hiring - Winncom Technologies, Corp - Pre-Sales Network Engineer in Solon, OH

Full description of the position

Key Responsibilities: * Analyze and solve internal and external pre sales & post sales support cases. * Effectively communicate with other organizations to resolve open cases and problems. Track all issues and escalate when necessary * Create and maintain a knowledge database containing all reported problems and solutions. * Create training materials to educate the field teams and customers if necessary. * Assist field personnel with resolution of equipment issues. * Reproduce customer issues to assist engineering with the resolution of problems. * Maintain on-line forums for end-users. * Stage systems for customers and perform demonstrations. * Perform high level network design based on customer requirements. * Assist customers over the phone, email, or at customer site helping resolve equipment issues. * Work in team with sales representatives to finalize network equipment sales. Qualifications: * EDUCATION: BS/BSE in Electrical/Electronics/System Engineering, Computer Science or other applied technical discipline * EXPERIENCE: Minimum of 5 years' working experience in the networking and 802.11 industries in a pre-sales/post-sales/network design support position. Candidate must possess: * A strong aptitude for investigation, analysis and problem solving * Strong verbal and written communications skills * An in-depth knowledge of installation, maintenance, and troubleshooting of data products at enterprise levels and equipment of varying complexity, microwave link calculation * Strong theoretical and practical knowledge of the following: * Wireless LAN/WAN and wired LAN/WAN technologies and test equipment * Windows/Linux systems installation and debugging Detailed Responsibilities * Support sales staff and sales management to meet quota goals * Respond to technical issues by coordinating and overseeing resolution of problems * Provide Pre- and Post-Sales support by responding to RFPs and delivering technical presentations, demonstrations, training, and other sales support activities to generate, amplify, and successfully capture customer interest * Prepare high quality, accurate, and timely responses to communications received from customers in the field * Call on customers in order to answer questions, obtain forecasts, ensure customer satisfaction, and increase market share * Obtain technical expertise for all products supported * Develop engineering system plans and diagrams, and troubleshoot as necessary * Work primarily in structured assignments under direction of sales management * Prepare and deliver presentations to existing customers to provide technical training and to generate interest in new products * Provide post-sales support including installed application installations and product introductions, product migration support, field training, documentation and upgrades, and distribution of technical materials and software * Responsible for quality reporting and documentation on engineering methods and procedures, product customization, product functionality and feature development opportunities, and installed application utilization * Sales ability, effective written/oral communication, ability to develop business relationships, strong presentation skills with strong PC literacy including MS Word, Excel, and PowerPoint, drafting applications AutoCAD, or similar * Familiarity with business metrics such as marginal return, ROI, P/L, etc. If you would like to apply for this position, please forward your cover letter and resume to [please apply online]. We will contact you if we feel your qualifications meet our needs and we would like to set up an interview. Thanks for your interest!