Now Hiring - Neita Group - Allstate Insurance Agency - Insurance Service and Retention Rep in Woodhaven, NY

Full description of the position

Job Description At the Neita Group - Allstate Insurance Agency , excellence is our tradition. Founded on a passion for serving individuals and families, we have grown into an award-winning Allstate agency known for delivering outstanding insurance and financial solutions. We offer a team-oriented environment where collaboration, personal growth, and celebrating achievements are at the core of who we are. At the Neita Group, you're not just joining an agency; you're becoming part of a team that values trust, performance, and mutual respect. We are seeking a highly motivated Insurance Service and Retention Representative to join our dynamic team. In this role, you will provide exceptional service to clients, support retention efforts, and help deliver personalized insurance solutions. You will work in a professional, people- first environment that rewards performance, fosters autonomy, and supports your career growth. * Base salary depending on experience * Bonus and commission opportunities * 401(k) retirement plan * Paid time off tied to performance goals * Paid training, education, and licensing opportunities * Supportive team environment with career advancement potential If you are passionate about client service, driven to succeed, and eager to be part of an agency that invests in your future, we encourage you to apply today! Salary: $45000 - $60000 per year * Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Parental Leave Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off * Responsibilities* * Respond promptly to customer inquiries via phone, email, and chat * Process payments, resolve billing issues, and provide account support * Onboard new clients with clear communication and service orientation * Identify opportunities to cross-sell and recommend additional products * Retain existing customers through strong relationship management and renewal closings * Handle complaints or escalations professionally, working to resolve issues efficiently and maintain customer satisfaction. Requirements * No insurance license required; a willingness to learn and grow is essential! Already have your license? Great! That's a plus! * Clear and professional communication skills, both verbal and written * Active listening skills with an ability to respond empathetically and effectively * Experience in cross-selling, upselling, and customer retention strategies * Ability to confidently close renewals and product add-ons * Familiarity with CRM systems such as Salesforce or HubSpot * Professionalism, empathy, adaptability, and a team-oriented mindset Company Description * The Neita Group:* Allstate Insurance Agency is the place to be. We have a team of kind, dedicated individual professionals who provide each client with award-winning service while educating them on insurance products that would provide individuals and families with a circle of protection. We always seek talented and dexterous individuals who want to excel in the insurance industry. We have a rewarding career opportunity if you are willing to engage, learn, and grow. Come and join the good hands team and our movement. Apply today!