Now Hiring - United Road Services, Inc. - Account Manager in Plymouth, MI

Full description of the position

Job Summary: United Road seeks a dedicated and experienced Account Manager to manage relationships with our large and complex Original Equipment Manufacturer (OEM) accounts. The ideal candidate will have a strong background in customer management, logistics, and transportation, with a focus on fostering long-term customer relationships and driving satisfaction. This role requires a proactive, organized, and communicative individual capable of navigating complex customer requirements and providing exceptional service. Key Responsibilities: Customer Relationship Management: * Build and maintain strong customer relationships to ensure satisfaction and retention. * Act as the primary liaison between customers and third-party broker networks for effective communication and issue resolution. Cross-Functional Collaboration: * Work with national customers, vendors, and internal teams to design and execute solutions for complex requirements. * Collaborate with claims management personnel to resolve issues efficiently. Revenue Growth and Profitability: * Seek opportunities to grow revenues and improve profitability. * Analyze spot-buy opportunities and assign rates to balance business gain with desired profitability. Quality and Performance Management: * Investigate quality issues and discrepancies, suggesting corrective actions and working with stakeholders to resolve them. * Review customer KPI reports and address areas of concern. Pricing and Bids: * Enter RFQ opportunities in Salesforce and manage the bid process. * Coordinate with the Pricing team for spot buys and special move requests. * Follow up on bid status and ensure all opportunities are logged accurately. Inventory Management: * Conduct daily reviews of on-hold inventory, dwell times, and ground counts. * Communicate with terminals and operations teams to ensure SLA compliance and inventory accuracy. Customer Meetings: * Lead and schedule regular meetings with customers, preparing agendas and action plans. * Work with operations and regional managers to address delays and provide solutions. * Document and communicate meeting outcomes, logging notes in Salesforce and escalating issues as necessary. Communication: * Internal: Proactively communicate urgent issues, provide weekly updates on account status. * Customer: Proactively communicate with customers, acknowledging inquiries and ensuring timely follow-ups. Skills and Qualifications: * Customer Service Orientation: Passion for exceptional service and long-term relationship building. * Communication Skills: Effective oral and written communication with diverse stakeholders. * Organizational Skills: Highly organized and detail-oriented, capable of managing multiple tasks. * Analytical Skills: Strong problem-solving skills, with the ability to evaluate alternatives and make decisions. * Technical Proficiency: Proficient in Microsoft Office (Excel) and routing or dispatching systems. * Experience: College degree or five years of customer service experience, preferably in transportation, logistics, or carrier management. Experience in the remarketed automotive industry is a plus.