Now Hiring - NextGen Leads, LLC - Sales Associate in San Diego, CA

Full description of the position

NextGen Leads is looking for a new Sales Associate to join our team! The Sales Associate is responsible for educating, onboarding and supporting new and existing customers. We are one of the fastest growing companies in the marketing and advertising space, generating some of the industry's most highly qualified and trusted data. We offer a better lead purchasing experience for insurance agents by focusing on technology, lead quality and customer service. * Essential Duties and Responsibilities: * Familiarize new customers with NextGen Leads' platform by clearly explaining processes and features, including: returns, campaign creation, integrations, billing and more * Accurately solve inbound support requests (tickets) via phone, chat and email, in a timely manner * Identify and escalate high-value customers to Account Management team * Provide key recommendations and industry insight to new and existing customers * Gather feedback and recommend product optimizations to the NextGen team, including both buyer and admin side * Increase long-tail customer spend by continuous optimizations, customer touches and persuasive sales skills * Contact dormant accounts to receive feedback on why they have become inactive and encourage reactivation Essential Skills: * Strong communication skills through verbal and written form * Ability to multitask working on computers and phones at the same time * Highly organized * Experience presenting in groups * Positive outlook and upbeat personality with good phone etiquette * Critical thinking skills * Takes initiative, needs little or no supervision * Occasional travel may be required * Additional tasks/duties as assigned Technical Abilities: * Superior technical abilities including intermediate in Google Suite specifically email, calendar, creating decks, documents and formatting/formulating sheets * Familiar with NGL technologies and the ability to use the functionality of such systems * Typing 50 WPM Competencies: * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. * Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. * Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. * Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. * Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. * Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Occasionally required to stand * Occasionally required to walk * Continually required to sit * Continually required to utilize hand and finger dexterity * While performing the duties of this job, the noise level in the work environment is usually quiet. * Specific vision abilities required by this job include: Close vision, Peripheral vision; Depth perception, and the ability to adjust focus. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. * EEOC STATEMENT NextGen Leads provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. * Job Classification: Regular Full-time, Hourly * Education Requirements: * Associates Degree Required * BS/BA Preferred Compensation: * $21.50/hr + Commission, up to $75k annually