Now Hiring - KSB SE & Co. KGaA - Professional Services Inside Sales Support in Port Arthur, TX

Full description of the position

OVERVIEW The Inside Sales Support reports directly to the Customer Service & Materials Manager and is the main liaison between the Customer/Sales Team and the Operations team. The coordinator will give proactive updates an communication to the customer/sales rep. In addition to gathering information, preparing quotes, planning dates, and following the life of the repair or pump until it ships. RESPONSIBILITIES: Quoting/Item Creation: * Analyze drawing specifications to prepare comprehensive cost estimates * Conduct research to obtain data on labor cost, materials, and production times * Coordinate with the sales team during the bidding process * Input cost data into company database * Present cost estimates to upper management * Filing, scanning, electronically filing, and other administrative duties as assigned * Confer with engineers * Collect historical cost data to estimate costs for current or future products Planning/Scheduling: * Create and maintain comprehensive schedules using ERP system to maintain customer committed dates * Communicate with customer when we will not be able to meet scheduled commitments. * Work closely with project managers, department heads, and other stakeholders to gather information and input for schedule development * Communicate with Operations when improvements need to be made to manage increased workloads * Collaborate with project managers and team leads to allocate resources effectively based on project requirements and organizational priorities * Ensure that resources, including personnel, equipment, and materials, are available as needed to meet project milestones * Identify potential risks and obstacles that may impact project timelines * Develop contingency plans and work closely with project teams to address and mitigate risks * Regularly communicate schedule updates and changes to relevant stakeholders * Facilitate communication between different departments and teams to ensure a cohesive understanding of project timelines and dependencies * Monitor project progress against established schedules and key performance indicators (KPIs) * Analyze variances and deviations, providing recommendations for corrective actions. * Collaborate with project managers, team leads, and other stakeholders to understand project requirements and constraints * Foster a collaborative environment to ensure alignment on project goals and timelines. * Maintain accurate and up-to-date project schedules, documentation, and related records. * Ensure that all scheduling processes and decisions are well-documented for future reference * Conduct regular reviews and audits of schedules to ensure accuracy and alignment with project objectives * Implement quality assurance measures to enhance the reliability of scheduling data Capacity Planning: * Monitor capacity and coordinate with operations on future demand and capacity needs QUALIFICATIONS: * High School diploma or GED required * Bachelor's degree in related field (preferred) * 2+ years of relevant experience in project scheduling and proficiency in project management software (preferred) * Able to communicate effectively and professionally. Excellent customer service skills with co-workers, internal and external customers * Strong analytical, communication, and problem-solving skills are essential for success in this role * Excellent written and oral communication skills * High energy and a self-starter that can work in a fast pace environment. Ability to multi-task, prioritize, and follow-up on assignments Job Type: Full-time Pay: $20.00 - $24.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Work Location: In person