Now Hiring - Holbrook Auto Parts, Inc - Inside Sales Representative/Customer Service in Highland Park, MI

Full description of the position

Inside Sales Representative Holbrook Auto Parts has been serving the Detroit area for over 75 years as an ASE Certified service and parts shop. With multiple locations, we pride ourselves in offering high-quality, tested used automotive parts and unbeatable service * Prior experience with retail automotive parts along with exceptional organizational and communication abilities is also essential for this role. Role Description The Inside Sales Representative is tasked with engaging with assisting current and prospective customers with sales of automotive products and/or services, pricing or part questions, or order and shipping information. After successful training at one of our locations, this position can become an office, hybrid, or remote. Responsibilities: * Drive revenue growth through proactive promotion of both new and established products. * Proactively reach out to current clientele to evaluate inventory needs and initiate sales discussions. * Guide customers through product and service offerings, addressing inquiries on parts, pricing, and services. * Identify and nurture relationships with potential clients to foster new business opportunities. * Deliver consistent customer and technical support to maintain satisfaction among existing accounts. * Efficiently handle order processing tasks, including order entry, accuracy checks, and shipping details. * Identify and capitalize on opportunities for upselling and negotiation of pricing. * Communicate vital information to customers, including unit prices, shipping schedules, and any relevant delays. * Offer advice on part substitutions or modifications when requested items are unavailable. * Assumes other duties as assigned. Qualifications: * High School graduate or equivalent * Must have prior automotive experience and knowledge of automotive parts * 2+ years of prior Inside Sales, Call Center, or Customer Service Relations required * Must be able to work in cooperation with others * Must be attentive to detail and ensure accuracy in work assignments * Must be able to communicate effectively with others and be a team-player * Must possess the ability to deal tactfully with customers * Must be organized, motivated, and a self-starter * Ability to use a variety of office equipment including a 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software * Must be able to work under pressure comfortably * Call Center and Cash handling experience is a plus Work Schedule: * Must be able to work a flexible schedule which may include an assortment of days, evenings and/or weekends (as needed) to provide quality service to our clients and ability to successfully grow the business. * After successful training at one of our locations, this position can move to a hybrid or remote position. Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Paid training * Vision insurance * Work from home Shift: * Day shift * Evening shift Supplemental Pay: * Bonus opportunities Work Location: In person