Now Hiring - EmblemHealth, Inc. - Dir., Marketplace Sales Operation in New York, NY

Full description of the position

Summary of Position * Initiate and oversee sales retention, analytics and broker functions for the sales and marketplace. * Develop strategy for retention plans, analytics to drive business plans, and support broker strategies for identified targets of opportunity with clearly defined schedules, action assignments. * Manage the sales operations from onboarding, training and webinar updates, review and participate in State Programs and strategy growth meetings. * Participate in Salesforces and IT development processes. * Monitor daily weekly and monthly reports. * Review and manage write ups such as DL, PIPS and finals. Principal Accountabilities * Develop, implement and supervise the activities of daily weekly and monthly reports to ensure departmental goals and objectives are met including: developing daily update membership reports; participating in functions relevant to the sales and marketplace; and working with departments and vendors that are involved with membership growth of our partners. * Manage day to day operation of the sales, retention and marketplace functional areas; collaborate with peers to align strategies and sales growth projections. * Develop, train, manage, assess, and motivate staff. Develop performance objectives; provide support and guidance to maximize probability of success. * Analyze sales reports; determine performance gaps and provide guidance and recommendations for improvement; acknowledge and encourage positive results to motivate staff. * Build strategy and deliver comprehensive training plan to ensure optimal results from marketplace sales organization. * Create and maintain close relationships working with outside vendors to support the needs of the department. * Coordinate work efforts with direct mail and call center vendors to ensure all required components are in place for marketing efforts to generate sales opportunities for sales and marketplace team. * Work with the Compliance Director to Implement training programs to ensure compliance with CMS requirements as well as creation/revision of all policies and procedures and annual internal audit processes. * Manage the development of State Products Medicaid benefit plan designs created annually to market to prospective members and strategic plans for the annual open enrollment period. * Regular attendance is an essential function of the job; perform other duties as directed, assigned or required. Education, Training, Licenses, Certifications * Bachelor's degree required; master's degree preferred. Relevant Work Experience, Knowledge, Skills, and Abilities * 10 - 12+ years of relevant, professional work experience. (R) * Staff/process management experience. (R) * Strategic and tactical perspective on how to significantly improve operational performance. (R) * Additional experience/specialized training may be considered in lieu of educational requirements. (R) * Ability to organize, prioritize, and manage simultaneous tasks with competing deadlines. (R) * Knowledge of the health care industry and health care products, services, and processes. (R) * Ability to quickly analyze and interpret information, data, and reports; identify and resolve issues; and provide forecasts. (R) * Ability to deal with ambiguity and to interact with all levels of management up to and including executives. (R) * Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.). (R) * Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences. (R) Additional Information * Requisition ID: [please apply online]259 * Hiring Range: $125,000-$235,000