Now Hiring - Sub-Zero and Wolf Appliance, Inc - Sales Operations Specialist I in Madison, WI

Full description of the position

Overview Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right--with integrity, teamwork, and accountability. The Sales Operations Specialist I position is aligned to Sales Enablement that operates within the broader Sales Operations department supporting the Field Sales organization. This structure ensures alignment between sales strategy, operations, and enablement initiatives to drive sales productivity and efficiency. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future. Primary Responsibilities This position is responsible for the daily administration, maintenance, and continuous improvement of the Distributor Business Portal platform, a critical tool enabling distributor partners and their customers access to sales-related applications, tools, and resources. This individual will work cross- functionally with Sales, IT, Marketing, and Customer Service and act as a liaison between Sales Enablement and distributor partners to ensure a seamless, user-centric Business Portal experience. Responsibilities will include: * Support & Communication: * Monitor site performance to ensure optimal functionality and user experience. * Act as first line of support for inquiries related to portal navigation, technical issues, and access/permission problems reported by distributor users. * Partner with IT on support tickets, system updates, or integration troubleshooting. * Coordinate timely and transparent communication for site performance/issue resolution, updates, and/or enhancements to stakeholders and distributor users. * Develop, update, and maintain support resources such user guides, onboarding materials, and training content for distributor users. * Conduct periodic user training sessions to support updates and/or enhancements. * Content Management: * Collaborate with distributor users to gather requirements, content requests, and feedback to ensure timely updating and organization of site contents. * Ensure content is properly tagged and searchable. * Support version control and lifecycle management of portal content. * Maintain branding, formatting, and information standards across portal content. * Continuous Improvement: * Gather and validate portal usage trends and/or feedback from distributor users to make recommendations to internal stakeholders for future enhancements. * Test and validate updates and/or enhancements before IT deployment. Required Qualifications: * Experience with front/back-end web development, UX/UI design, maintenance, and integration with other systems * Ability to cultivate and sustain strong relationships with internal/external partners to support engagement and collaboration * Proactive problem-solver with an eye for user experience and continuous improvement * Skilled in coordinating, managing, and completing multiple projects concurrently * Strong written and verbal communication skills * Well-versed in working both independently and cross-functionally * Proficiency with Microsoft 365 Platform, CRM tools (e.g., MS Dynamics, Salesforce) * Occasional travel based on business needs Preferred Qualifications * Bachelor's degree in Business, Information Systems, Marketing or related field * Experience in B2B distribution or channel sales, particularly supporting external partners and/or resellers * Familiarity with Sales Enablement practices, tools, and strategies * Experience with form building and survey tools (Jotform, Microsoft Forms, Qualtrics) We value our employees by providing: * Competitive compensation based on skills * Industry leading health, dental, and vision plans * Generous 401 (K) savings and profit sharing * On-site UW Health clinic, fitness center, and walking paths * Education assistance and internal training programs * Electric vehicle charging * Maternity & paternity leave * Interested in learning more on our robust benefits package we offer? Click here! This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws. Education Preferred * Bachelors or better in Communications or related field * Bachelors or better in Marketing or related field * Bachelors or better in Business or related field Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.