Now Hiring - Waters Corporation - Sales Support Coordinator in Milford, MA

Full description of the position

Waters Corporation is currently seeking a Sales Support Representative to join our organization. In this role, the individual will support external customers, Field Sales, in-house personnel and technical/sales. Specifically, the Sales Support Representative will assist with product recommendations, configuring/pricing of systems and the processing of customer orders/quotations/returns. Responsibilities * Provide high quality, accurate, and detailed information when preparing instrument quotes and processing revenue transactions * Provide front-line internal/external customer telephone support for domestic and internal customers * Assist customers with order issues/delivery requirements as well as non-warranty returns and trade-ins * Enter miscellaneous internal orders as needed * Research customer issues and problem solve with special attention to billing issues, delivery discrepancies and overall customer satisfaction * Ensure customer best pricing (i.e. contractual accounts and sales promotions) is accurately quoted by understanding/reviewing promotions and data contained in the MAPPs database. Qualifications * Minimum of an Associates degree or in lieu of a degree a high school diploma with 3 years experience supporting sales orders/quotations/returns. * 3-5 years of experience supporting a field/sales organization. Preferably sales force focused on a medical device, biotech or high tech product * Excellent verbal and written communication skills * Ability to multi-task and prioritize workload and work independently * PC Literate - familiar with MS Word & Excel * Knowledge of SAP preferred but not required * Detail Oriented - excellent analytical skills * Positive, "can-do" attitude and sense of team camaraderie * Ability to read and understand Purchase Order Terms and Conditions Job Type: Full-time Pay: From $26.00 per hour Benefits: * 401(k) * 401(k) 6% Match * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Referral program * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Monday to Friday Ability to Commute: * Milford, MA 01757 (Required) Ability to Relocate: * Milford, MA 01757: Relocate before starting work (Required) Work Location: In person