Now Hiring - Joyce Factory Direct - Confirming / Closer Specialist - Call Center in Berea, OH

Full description of the position

Confirming Specialist - Call Center Location: Joyce Windows, Sunrooms, and Baths Full-Time | In-Office At Joyce Windows, Sunrooms, and Baths, our sales team depends on a strong, efficient schedule to maximize their time and resources. That's where our Confirming Specialist comes in. This critical role ensures that appointments are properly confirmed, schedules are optimized, and customers receive a seamless experience. Without this position, our sales team could be running around inefficiently, wasting valuable time and resources, while customers could face confusion or missed expectations. Responsibilities: * Confirm all appointments set by our Appointment Setters, ensuring accuracy and reducing cancellations. * Optimize scheduling so our sales team follows the most efficient routes and uses their time effectively. * Keep the appointment process organized, ensuring no time slots go to waste. * Professionally communicate with customers to verify details, answer basic questions, and ensure they are prepared for their appointment. * Utilize computer systems to manage schedules and make necessary adjustments for efficiency. Why This Role Matters: A well-planned schedule means our sales team can focus on selling instead of dealing with inefficiencies, cancellations, or poor planning. It also ensures our customers receive a professional, timely, and enjoyable experience , making them more likely to move forward with their home improvement projects. Qualifications: * Strong attention to detail and organizational skills * Excellent customer service and communication abilities * Computer proficiency and ability to quickly learn new systems * Ability to optimize routes and schedules efficiently * Experience in a call center or administrative role (preferred but not required) Why Join Joyce? * Be part of a growing home improvement leader * Work in a supportive, team-oriented environment * Competitive pay with opportunities for growth If you have a knack for organization and understand the importance of keeping things running smoothly , we want to hear from you. Apply today!