Now Hiring - BrainXell, Inc. - Sales Support Specialist in Madison, WI

Full description of the position

About Us : BrainXell is a growing biotechnology company that provides high-purity, iPSC- derived human neurons, astrocytes, and microglia for translational research and drug discovery. Utilizing proprietary technology, we generate a variety of assay-ready, subtype-specific cells of the CNS, relevant to a range of neurological disorders. Each cell subtype can be produced from unique iPSC lines into custom batches ranging from 50 million to 10 billion viable cells. BrainXell is dedicated to delivering the highest quality cells while creating a vibrant and collaborative work environment where talented individuals can thrive and make a meaningful impact. Position Overview : We are seeking a Sales Support Specialist to join our commercial team in Madison, WI. In this role, you will play a crucial part in driving sales and delivering exceptional customer support. You will serve as the first point of contact for inquiries, manage leads within our CRM, and coordinate customer orders from start to finish. This is a multifunctional role ideal for a proactive and customer-focused professional eager to make an impact. This role may be ideal for a new graduate, or someone looking to transition from a laboratory role to a commercial one. Key Responsibilities : * Sales & Customer Support: Respond to inquiries via phone and email, generate quotes, and assist customers with order processing. * CRM & Deal Management: Track, nurture, and manage sales opportunities to support revenue growth. * Order Coordination: Process domestic and international shipments, monitor payments, and ensure seamless order fulfillment. * Technical & Troubleshooting Assistance: Provide basic technical support and collaborate with internal and external teams to resolve customer issues. * Marketing & Engagement: Assist with marketing initiatives and customer outreach efforts. Qualifications: * A degree in Biology, or a related discipline. * Strong communication and organizational skills * Experience with CRM systems and order processing is a plus but not required * Problem-solving mindset with attention to detail * Ability to work both independently and collaboratively in a relaxed office/lab environment. What We Offer : * A collaborative and innovative work environment. * Opportunities for professional growth and development. * Competitive salary and comprehensive benefits package with health coverage starting on first day of employment. * The chance to make a significant impact in the field of neuroscience and regenerative medicine. How to Apply : If you are passionate about advancing neuroscience research and have the skills to contribute to our mission, we want to hear from you. Please submit your resume and a cover letter detailing your relevant experience to [please apply online] BrainXell is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Pay: $42,500.00 - $52,500.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * No nights Ability to Commute: * Madison, WI 53711 (Required) Work Location: In person