Now Hiring - Integrated Health Systems - Account Manager, Senior Care MSP in Tampa, FL

Full description of the position

SUMMARY: This position is responsible for serving as the primary point of contact for clients, ensuring seamless service delivery, satisfaction, and long-term relationships; understanding client needs; coordinating internal resources; driving growth opportunities while maintaining a high level of customer engagement and support. DUTIES AND RESPONSIBILITIES:

• Client Relationship Management:
• Serves as the primary point of contact for assigned clients; fosters strong, long-term relationships built on trust and responsiveness; & understands the client's culture, portfolio, and growth strategy. Account Oversight:
• Proactively manages client accounts, ensures seamless service delivery.
• Addresses any issues or concerns promptly. Technology Consultation:
• Works alongside Client Technical Lead to understand clients' IT needs in the senior care sector.
• Provides guidance on solutions that align with their operational and compliance requirements, through Technical Business Reviews and recurring Meetings. Collaboration with Internal Teams:
• Works closely with technical deployment, and support teams to ensure clients receive timely and effective solutions. Contract Management:
• Assists with contract renewals, service agreements.
• Ensures clients remain informed about their agreements and service scope. Customer Advocacy:
• Represents the voice of the client internally, ensuring their needs are considered in service and product developments. Problem Resolution:
• Addresses and escalates client issues and ensures swift resolutions to maintain satisfaction and operational continuity. Sales Growth & Upselling:
• Identifies opportunities to expand services within existing accounts.
• Supports revenue growth through our Stack Solutions and upselling opportunities through projects and a la carte options. Reporting & Documentation:
• Maintains accurate records of client interactions, service requests, sales opportunities, and forecasts in CRM tools like Autotask, KEAP, Smartsheet and others. Training & Education:
• Helps clients understand and maximize the value of Integrated Health Systems' offerings through periodic check-ins, webinars, and resource sharing.
• Attends industry trade shows and performs client onsite visits. Client Retention & Renewals:
• Drives client satisfaction and retention efforts through proactive engagement and value-driven communication.
• Performs other related duties as assigned by management. Travel:
• Occasionally requires travel for business-related events and activities including visiting clients. SUPERVISORY RESPONSIBILITIES:
• This job has no supervisory responsibilities. QUALIFICATIONS:
• Bachelor's degree in Business Administration (BBA), Information Technology, or a related field (strongly recommended).
• Computer skills required:
• Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and CRM tools (e.g., Autotask, KEAP).
• Other skills required :
• Minimum of 5 years of experience in sales and account management, preferably in IT services, healthcare technology, or related industry.
• Proficiency in Microsoft Excel, Outlook, PowerPoint, and CRM tools (e.g., Autotask, KEAP).
• Experience with Canva for creating client-facing presentations and marketing materials.
• Familiarity with IT solutions, cybersecurity, cloud services, and compliance requirements in the senior care sector is a plus.
• Strong Communication & Negotiation Skills; ability to present solutions, negotiate contracts, and maintain client engagement effectively.
• Project Management & Organization: ability to manage multiple accounts, prioritize tasks, and ensure timely follow-ups.
• Well-developed negotiation, project, and account management skills.
• Working knowledge of industry product information
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
• Demonstrated ability to create sales results and sell services in a complex environment.
• Expertise in expanding senior level management at large customers.
• Excellent written and verbal communication skills.
• Excellent problem resolution and consultative sales skills.
• Capability to meet or exceed sale targets.
• Ability to work independently and as a member of various teams and committees.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow.
• Creative, flexible, and innovative team player.
• Acute attention to detail.
• Proven ability to handle multiple projects and meet deadlines.
• Strong interpersonal skills.
• Ability to deal effectively with a variety of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. COMPETENCIES:
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attention to Detail - Ensures accuracy in documentation, contracts, and client interactions.
• Business & Sales Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Collaboration & Teamwork
• - Works effectively with internal teams to ensure seamless service delivery and client satisfaction.
• Communication Skills - Excellent verbal and written communication, with the ability to explain technical solutions in a clear and compelling manner.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Customer-Centric Mindset - Strong ability to build and maintain client relationships with a focus on delivering value and excellent service.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Acumen - Understanding of IT services, cybersecurity, and cloud solutions, especially in the senior care sector. PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually quiet.
• The employee must occasionally lift and/or move up to ten pounds.
• Specific vision abilities required by this job include close vision; distance vision; and ability to adjust focus.
• COMPENSATION:
• Salary: Competitive salary commensurate with qualifications and experience.
• Healthcare: Access to medical, dental, and vision insurance.
• Insurance: Various insurance options, including life, disability, and other voluntary options.
• Retirement: 401(k) plans and other retirement savings options.