Now Hiring - Lincare Holdings Inc. - Supervisor, Inside Sales in Clearwater, FL

Full description of the position

This employee provides leadership for the Sales Specialists and Team Leads in matters relating to the servicing of customers. * Achieve call center and individual quality and productivity goals in accordance with established objectives * Manage individual projects and contribute to other operational initiatives outside of team responsibilities Job Responsibilities: * Provide guidance and leadership skills to Sales Specialist Supervisors and assist with management and direction of their sales teams * Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance * Focus and maintain performance efforts of the team on current business goals * Work to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous manner * Serve as a knowledgeable and productive part of the managerial team * Implement and monitor new initiatives to enhance the performance of the team and the center as a whole * Oversee training of new Specialists assigned to the team and provide refresher training as needed * Identify opportunities for efficiency improvements * Complete other operational initiatives (outside of team responsibilities) * Participate in the Vital Few yearly initiatives * SUPERVISORY RESPONSIBILITIES*:* 12-20 Sales Specialists and multiple Team Leads in all aspects of the order processes including, but not limited to pre-qualification procedures, order entry for shipping, proper documentation, accuracy of notes and determining charges, co-pays, and deductibles for products ordered Requirements: * Read, write, and perform mathematic calculations and the English language effectively * Work independently * Detail-oriented * Excellent organizational skills * Communicate independently and verbally with personable and effective writing skills * Work in a normal office environment utilizing a computer approximately 75% of the time * Ability to speak clearly and distinctly Education*and Experience: * High School Graduate (required) * Bachelor's Degree (preferred) * 4-6 years of customer service-call center experience * 1-2 years of inside phone sales experience * supervisor experience preferred * Inbound/outbound call blending call center experience in a multi-site environment * Proven leadership skills in coaching, developing, and training call center personnel * Demonstrated history of meeting performance objectives * Health care experience preferred Physical Demands: The employee must occasionally lift and/or move up to 10 pounds.