Now Hiring - The Kirlin Company - Inside Sales Coordinator in Detroit, MI

Full description of the position

Founded in 1895, Kirlin Lighting is the longest-operating independent lighting fixture manufacturer in the United States. We are seeking a highly motivated and results driven Inside Sales Coordinator to support the inside sales efforts in customer service, quotes, post-sales support, warranty processes. The ideal candidate will have strong communication and leadership skills, a deep understanding of customer needs, and the ability to manage a diverse set of tasks to ensure the satisfaction of both new and existing customers. This is a dynamic role that requires a blend of sales expertise, problem-solving abilities, and clerical skills.

Key Responsibilities

: 1. Customer Service:

• Responsible for providing exceptional customer service and support to our agency partners, distributors and contractors.
• Address customer inquiries, issues or complaints, ensuring timely and effective resolution.
• Develop and implement strategies to improve the overall customer service experience and maintain high satisfaction levels.
• Clerical assistance with vouchering payables and posting invoices. 2. Quotation and Proposal:
• Assist in the preparation of quotes and proposals for potential and current customers, ensuring accuracy, competitiveness, and alignment with company policies.
• Work closely with the sales team to understand customer requirements and provide tailored solutions.
• Manage pricing strategies and ensure all quotes are in line with company pricing guidelines. 3. Post-Sales Support:
• Ensure that customers receive timely and accurate follow-ups.
• Coordinate with internal departments to ensure smooth order fulfillment and delivery.
• Assist customers with product inquiries, product training, and troubleshooting during the post-sales phase. 4. Warranty Management:
• Ensure that all warranty claims are handled efficiently and in accordance with company policies.
• Work with the customer service team to resolve warranty-related issues, managing customer expectations and ensuring quick resolutions.
• Maintain accurate records of warranty claims and related documentation. 5. Reporting & Analytics:
• Monitor and report on key performance metrics related to sales support, customer service, quotes, and warranty claims.
• Analyze customer feedback and identify opportunities for process improvements.
• Provide regular updates to management on team performance, customer satisfaction, and operational challenges.

Qualifications

and Experience:

• 3+ years of experience in sales, customer service, or inside sales support.
• Proven track record of managing multiple tasks in a fast-paced environment.
• Experience with quoting systems, warranty management, and post-sales support processes. Skills:
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and customer-centric mindset.
• Proficiency with CRM software and MS Office Suite.
• Solid understanding of the sales process with numerous shareholders involved.
• Aptitude for conflict resolution. Job Type: Full-time Pay: $40,000.00 - $50,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off Shift:
• 8 hour shift Ability to Commute:
• Detroit, MI 48207 (Preferred) Ability to Relocate:
• Detroit, MI 48207: Relocate before starting work (Preferred) Work Location: In person