Now Hiring - Galaxy Electronics Associates Inc - Inside Sales/Customer Service Representative in Laurel, MD

Full description of the position

Benefits/Perks * Competitive Compensation * Paid Time Off * Career Growth Opportunities Job Summary Join our team as an Inside Sales/Customer Service Representative for a leading printed circuit board manufacturing company. Responsibilities include managing customer inquiries, providing product information, processing orders, and ensuring client satisfaction. Strong communication skills, a customer-centric approach, and familiarity with PCB industry practices are key. If you're passionate about sales and customer service excellence, apply now to be part of our dynamic team! Responsibilities * Receive inbound calls and emails * Identify the reason for the customer's call, collect relevant information, and provide solutions * Refer to premade scripts for a variety of customer service topics * Use best practices in customer service techniques to develop rapport and build relationships with customers * Document all customer interactions * Meet personal and team quotas * Attend trainings to maintain up-to-date skills and knowledge Qualifications * High school diploma/GED * Previous experience as a Customer Service Representative or in a similar role is preferred * Comfortable using computers and customer management software * Excellent phone and verbal communication skills * Understanding of active listening techniques * Ability to work well under pressure * Highly organized with the ability to prioritize projects and manage time effectively