Now Hiring - Coolman HVAC Supply - Inside Sales/Customer Service Representative in Santa Clara, CA

Full description of the position

Coolman HVAC Supply has an immediate opening for an Inside Sales/Customer Service Associate at our new branch in Santa Clara, CA! Looking for an individual who is driven, a self starter, hardworking, and looking for a company that has growth opportunities. Schedule - Monday-Friday Day Shift Full Time - Permanent employment at a pay range of $23-26 per hour DOE plus sales bonus and overtime opportunity. Day-to-Day Inside Sales/Customer Service Associate Activities * Customer Service: Assist customers at the sales counter with product inquiries, orders, and general support. Build strong relationships with customers to ensure satisfaction and repeat business. * Order Processing: Accurately process customer orders, quotes, and returns using the company's systems. * Product Knowledge: Maintain a solid understanding of HVAC products and services to provide recommendations and solutions to customers. * Inventory Support: Assist in monitoring inventory levels, stocking shelves, and performing regular inventory counts. Notify management of low-stock or high-demand items. * Sales Support: Promote special offers, new products, and upsell complementary items to meet sales goals. * Warehouse Coordination: Collaborate with the warehouse team to ensure timely order fulfillment and resolve any issues with orders or deliveries. * Team Collaboration: Work closely with other team members to maintain a clean, organized, and efficient sales counter and store environment. * Safety & Compliance: Follow all safety guidelines and company policies to ensure a safe workplace. * Work under the operations manager to strategize company growth. Customer Service Team Member Requirements * Must have a High School diploma or GED. * Ability to occasionally lift 50 pounds and occasionally lift up to 100 pounds with help from others. * Regular, consistent attendance for scheduled shifts. * Previous experience and confident in cold calling. * Previous experience using CRM tools. * Experience in Windows operating systems, Google Suites, Gmail and any inventory management system. * Has great communication and interpersonal skills. * Has great customer service skills. * Reliable and helpful. * HVAC industry sales experience is a must. * Organized and capable of multitasking. * Basic understanding of HVAC systems is a must. Perks/Company Culture * Paid on the job training. * Mentorship. * Clean, safe, and well-organized warehouse facilities. * Team Member appreciation days. * Promotion opportunities. * Company SWAG. * Founded on a culture of treating each other like family. About Coolman Coolman HVAC Supply is the wholesale distributor focusing on residential and commercial air handlers, mini split, ceiling cassettes, wall and floor mount units from some of the leading manufacturers, and are proud to be partnering with brands like Cooper and Hunter, Bravo, and Olmo to deliver class leading high efficiency HVAC. We focus on providing our customers with class leading customer service, comprehensive local inventory, and providing a modern, clean showroom. Our Mission:" To provide the exceptional products and service to our customers, while growing the Coolman Brand" Benefits Benefits package includes: * Paid time off * Paid Holidays * Medical benefits * 401k * Bonus opportunities. Coolman HVAC Supply is a drug free company and EOE. Job Type: Full-time Pay: $23.00 - $26.00 per hour Expected hours: No less than 8 per week Benefits: * 401(k) * Health insurance * Paid time off * Paid training Shift: * 8 hour shift * Day shift Supplemental Pay: * Bonus opportunities * Commission pay Work Location: In person