Now Hiring - Auffenberg Dealer Group - BDC Service Representative in Shiloh, IL

Full description of the position

Description of the role Auffenberg Hyundai is looking for a dedicated BDC Service Representative to join our team in Shiloh, IL. As a BDC Service Representative, you will be responsible for managing inbound and outbound calls related to service appointments and inquiries. You will play a crucial role in ensuring customer satisfaction and coordinating service schedules. Responsibilities * Answer incoming service calls and respond to customer inquiries * Schedule service appointments and ensure slots are available * Follow up with customers for feedback and satisfaction levels * Coordinate with service technicians and advisors for seamless service delivery Requirements * Excellent communication skills * Previous experience in customer service role * Ability to multitask and prioritize tasks efficiently * Detail-oriented and organized About the Company Auffenberg Hyundai is a leading automotive dealership dedicated to providing top-notch service and quality vehicles to our customers. We value integrity, professionalism, and customer satisfaction above all else.