Now Hiring - Flo-Tech LLC - Client Relationship Manager in Cockeysville, MD

Full description of the position

Flex Technology Group is the largest and most respected Managed Print Solutions provider in the nation. For more than 15 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico. Do you enjoy providing world class service and support to customers/clients? If you answered yes, this role is what you have been searching for. FTG is looking for a Client Relationship Manager who will work with existing customers to foster and grow existing business opportunities and improve account profitability. Become the key relationship with all levels of your clients to deliver unparalleled service and support. Unlock your earning potential! What you will do: * Support your customers day-to-day needs * Works closely with customer contacts, customer's end user community, and FTG internal resources to fulfill Service Level Agreements (SLA's) * Ultimately responsible for customer satisfaction, retention, growth, and profitability of account base * Act as the primary point of contact for all aspects of the contractual relationship with the customer * Work closely with Operations Team on implementation and deployment of print technology and support services, including inventory collection and management, and consumables management * Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution * Recommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations. * Work closely with Director of Client Relations, Sales Team, Project Management Team, and other resources in order to ensure a collective approach to customer needs. * Onboard new customers What you provide: * Experience with managing projects with multi-disciplined team members * Significant experience interacting with customers, including executives * Strong analytical and MS Office skills * Ability to develop and strengthen relationship with Customer * Ability to travel, as necessary, to meet customer and internal needs * High energy level, comfortable performing multifaceted projects in conjunction with normal activities, sense of urgency in all work * Strong analytical and reasoning abilities. Able to develop business processes after evaluating multiple solutions. * Well-developed interpersonal skills. Ability to get along well with diverse personalities--mature--flexible. * Excellent communication skills, written and verbal * Must be at least 21 years of age or older * Must have a valid driver's license issued in your state of residence Education * BA/BS/BBA Degree in Business or equivalent experience Why you should apply: * Top Benefits and great PTO package * Excellent growth and advancement opportunities * People 1st Culture * Company sponsored and encouraged DEI Alliance and Employee Resource Groups FloTech, a Flex Technology Group company, provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed service member status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.