Now Hiring - Ted Wheeler Agency Inc- American Family Insurance - Insurance Account Coordinator in Clayton, MO

Full description of the position

We are looking for a full time customer service representative for our busy insurance office. The job duties include but are not limited to: Customer Service Provides personalized, professional customer service experiences through building trust and developing strong customer relationships Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures Drives customer satisfaction by following the American Star best practices: Personal Insurance Review, rate revision notification and claims process Processes changes to existing accounts and policies Serves as a liaison on behalf of the customer between the agency and various business partners Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed. Agency Operations Schedules appointments with existing or prospective customers for agency employees Performs daily administrative functions to assist the agency owner, office manager or sales unit manager Assists with set up and execution of agency events Assist with cash handling and banking activities Insurance Sales Participates in reviews of existing coverages and may advise customers regarding policy options Estimates and quotes policy premiums complying with underwriting guidelines Identifies cross-selling opportunities during customer interactions and takes appropriate action Contacts appropriate business partners for guidance when needed Education/Licenses/Designations Required by state statutes to have proper insurance licensing to sell, solicit or negotiate insurance products. This position must have at least one qualifying line of authority: Property; Casualty; or Life; Valid driver's license required Role Requirements Demonstrated customer service experience Effective communication skills Experienced with PC software applications (Microsoft Office Suites, Internet Explorer) This position requires a Property and Casualty Insurance Producer license. If you do not already have a license you must obtain licensing within 45 days. Hours are 8:30 am - 5pm, Monday-Friday. Health insurance and retirement plan. This position requires a Property and Casualty Insurance Producer license. If you do not already have a license you must obtain licensing within 45 days. Compensation dependent upon prior experience and learning curve. Please send compensation requirements with resume to [please apply online] Job Type: Full-time Expected hours: 40 per week Benefits: * Dental insurance * Health insurance Work Location: In person