Now Hiring - Impex Auto Sales - Professional Services Automotive Service Advisor in Reidsville, NC

Full description of the position

Impex Chevrolet GMC is a customer-centric dealership offering a diverse inventory of high-quality, new & pre-owned vehicles. Since 2005, we've expanded from one car to a leading name, offering a diverse inventory of reliable and unique vehicles to customers locally and nationwide. We're on the lookout for passionate individuals who excel in sales, thrive in a fast-paced environment, and are committed to delivering excellence. About the Role: We are looking for a Professional Service Advisor to join our team! The day- to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Responsibilities: * Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations * Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations * Monitor the progress of each vehicle throughout the day, and update customers frequently * Increase profitability by maximizing sales & executing retail promotions * Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times * Oversee and participate in quality control * Participate in the development and documentation of standard operating procedures as appropriate Qualifications * High school diploma or equivalent * Valid driver's license & clean driving record * Accredited training in service advisor skills, customer satisfaction, and quality control * Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks despite interruptions * Multitasking skills * Proficient use of computers/business machines Why Join Us ? At Impex Chevrolet GMC, we offer a competitive salary, comprehensive benefits (including medical, dental, and vision insurance), and opportunities for career advancement within our growing dealership. Join a supportive team focused on professional development. We are an equal opportunity employer. Job Type: Full-time Pay: $48,000.00 - $72,000.00 per year Shift: * 8 hour shift * Day shift Work Days: * Monday to Friday * Rotating weekends Experience: * Service Advisor: 1 year (Required) License/Certification: * Driver's License (Required) Work Location: In person