Now Hiring - iLoveKickboxing - Fitness Front End Ops & Sales Associate in Happy Valley, OR

Full description of the position

The Front End Ops & Sales Associate at iLoveKickboxing is a key position that ensures high performance of member engagement and retention while maintaining an organized, inviting and efficient studio environment. The role is responsible for completing daily studio operational tasks such as cleaning & sanitizing surfaces, re-stocking supplies as needed, managing incoming member communications via text, phone and email efficiently, and creating a welcoming front desk environment that sets a WOW experience for everyone that walks in the door. The Front End Ops & Sales Associate plays a pivotal role in upholding the studio's mission, vision, and core values, contributing to the overall success of the studio and actions that deliver and fulfill the results-based commitments we make to Members to reach their goals, change their lives, and have fun. ATTRACTIVE, PERSONALITY , CHEMISTRY , TEAM PLAYER, AUTHENTICITY, AMATEUR , AVAILABLE Front End Ops & Sales Associate Roles & Responsibilities: * Daily Studio Tasks: *Surface Sanitization & Cleanliness: *Complete daily cleaning tasks to maintain pristine environment such as vacuuming and mopping mat between classes, wiping down bathroom surfaces and ensuring kickboxing bags are clean. * Weekly Cleaning Checklist: Working through a weekly cleaning checklist to distribute tasks throughout the week to be completed in order to maintain overall studio cleanliness across the team. * Product Inventory Stocking: Maintaining full stock of product inventory in the studio Pro Shop and supplies in the bathrooms. Alerting leadership when product stock is running low so orders can be placed. * Front Desk Organization: Ensure the front desk area is kept clean and free of clutter each day. File forms where they need to go, check mail, discard notes once tasks are completed and logs are all up-to-date. * Member Communication: * Google Voice: Check the GoogleVoice text inbox consistently throughout the day to answer any questions members may have, archiving conversations that have been addressed. Send outgoing communications to members via text as needed and requested by Studio Manager. * Email Inboxes: Check the gmail and HQ email inboxes consistently throughout the day to promptly answer all inbound questions. Forward all cancellation and pause requests to Studio Manager. Archive any junk mail to maintain a clean inbox and forward other important communications to Studio Manager. * SanterMedia: Make daily outgoing calls to all prospective member leads and scheduled consultation appointments as detailed in the SanterMedia call flow document. * Large Group Class Tasks: * Pre-Class: Greet all members as they come into the studio for class, assist them with check-in process, complete waivers with First Day Fighters, assist with Impact Wrap system sign-in, provide gloves and hand wraps when needed. * End of Class: Assist instructor with class wrap-up, complete member Pro Shop purchases, assist with InBody scans and promote membership sales. * Post-Class: Flip the mat after class by vacuuming and mopping, ensure spray bottles and paper towel holders are full, check that all Impact Wrap boxes are turned off and bathrooms are tidy. * Sales: * Consultations: Conduct high-level consultation appointments with prospective members to understand their goals, what their 'why' is, complete an InBody scan and make a recommendation of the best ILKB plan for them. * Ascension: Meet with existing members identified as excellent candidates for our ascension programs and set up a consultation with them to discuss details. Pro Shop: Promote Pro Shop items such as apparel, beverages, gloves, hand wraps, recovery tools and more to all prospective and existing members in the studio. Qualifications * Strong customer service and communication skills * Experience in retail sales and cash handling * Proficiency in basic math and retail math * Familiarity with POS systems and cash registers * Ability to stock merchandise effectively * Experience in a front desk or grocery store environment * skills are a plus * Supervisory experience and product demonstration skills are advantageous Job Type: Full-time Pay: $17.00 - $20.00 per hour Expected hours: 25 - 40 per week Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * 4 hour shift * 8 hour shift * Evening shift Work Location: In person