Now Hiring - Flagship Facility Services, Inc. - Account Manager in San Jose, CA

Full description of the position

As an Operations Manager for our company, you will take ownership of all customer accounts, maintain them ongoing and grow them to their full potential. Duties will vary from assisting with customer inquiries, managing employees, supply/equipment ordering, assisting in maintaining long-term customer relationships. Essential Functions * Ensure the inventory of supplies, materials, and equipment is adequate to meet foreseeable requirements. * Ensure staffing is available to meet foreseeable requirements. * Train and evaluate employees reporting to him/her. * Ensure all supplies, materials, and work performed meets the quality & budgetary standards set by the company. * Maintain the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control. * Maintain an accurate and complete inventory of company materials, supplies, equipment and tools under his/her control and necessary for efficient job related operations. * Conduct inspections as necessary to ensure company quality standards are maintained. * Evaluate the performance of those employees reporting to him/her based on the standards of performance included in the position description, and discuss the evaluation with the employee. * Cause regular training sessions to be conducted for employees on job procedures and safety. * Conduct regular meetings with field Supervisors, Leads and reliefs to review ongoing work, procedures, problems, etc. * Attend all training and or meetings given by Flagship Airport leadership team. * Meet with the customer, in person or by telephone, on a regular basis to ensure the customer's needs are being met, and to solicit additional work outside the contract. * Oversee all janitorial operations * Managing supervisors who oversee the staff * Managing floor crew * Ordering janitorial equipment and supplies * Responsible for the cleanliness of all customer accounts * Managing job starts * Managing safety program * Managing operation budgets * Up sell services to customers * Conducts regular training sessions for employees on job procedures and safety * Knowledge and Skills * Knowledge of proper use of equipment, materials and supplies used in maintenance work * Must have excellent internal and external customer service skills * Professional appearance and demeanor * Ability to lead others and motivate people * Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills * Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs , Google calendar * Excellent written and verbal communication skills * Telecommuting is NOT an Option * Bi-lingual English/Spanish desired Job Type: Full-time Pay: $70,000.00 - $85,000.00 per year Experience: * Account management: 5 years (Required) * Customer service: 5 years (Required) * Janitorial Field: 5 years (Required) Language: * Spanish (Required) Work Location: In person