Now Hiring - Harmony Systems and Service, LLC - Customer Account Manager in Piqua, OH

Full description of the position

Customer Account Manager Location: Piqua, Ohio Full-time | Salary, Exempt Industry: Plastic Injection Molding About Us We are a well-established plastic injection molding company committed to delivering quality products and exceptional customer service. What truly sets us apart? We care about our people. That's why we offer free access to an on-site health clinic for employees and their families--No copays, No bills, No hassle. Position Overview Are you a relationship-builder who thrives on keeping clients happy and business flowing? We're looking for a Customer Account Manager to join our team. In this role, you'll be the main point of contact for assigned customers, ensuring their orders are processed accurately and delivered on time, while maintaining strong, long-term relationships. Key Responsibilities * Serve as the primary contact for customer accounts * Collaborate with internal teams (production, scheduling, engineering, and purchasing) * Monitor and manage orders from start to finish * Provide timely updates on order status, delivery timelines, and any changes * Resolve customer concerns or issues quickly and professionally * Coordinate material availability with the purchasing department * Collect customer feedback and suggest improvements to internal processes Qualifications * 3-5 years of customer account management experience, ideally in manufacturing or injection molding * Excellent communication skills--both written and verbal * Strong organizational and time management abilities * Proficiency with Microsoft Office (Excel, Word, Outlook) * Experience with CRM or ERP systems is a plus * Ability to stay calm, organized, and solutions-focused in a fast-paced environment What We Offer * Free on-site healthcare clinic for employees and their families * Competitive salary * Positive, team-oriented work culture * Growth opportunities * Supportive leadership Work Environment & Physical Requirements * Primarily office-based with occasional visits to the production floor * May lift up to 25 lbs, bend, twist, or reach occasionally * Must wear safety eyewear while on the shop floor Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive workplace where everyone is respected and empowered. Apply today and become part of a company that values your work --and your health. Job Type: Full-time Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Overtime Work Location: In person