Now Hiring - Gallatin Ford - Service BDC Representative in Gallatin, TN

Full description of the position

We are looking for a talented Business Development Center (BDC) Representative to support our growing Service Department! The ideal candidate will be a hard- working professional with a positive, outgoing attitude, who thrives in a fast-paced environment. The BDC agent is responsible for scheduling appointment and developing, managing, following up and tracking all service leads - through inbound and outbound campaigns. If you have an excellent work ethic, strong communication skills, and work well with a team, Gallatin Ford & CDJR is the place for you! Previous dealership experience is not required, but a strong background in customer service is a must! Basic vehicle/automotive knowledge preferred. We are willing to train the candidate who has a desire to learn, grow, and excel in their career. Responsibilities * Answer all incoming calls professionally and with urgency * Document conversations and update customer records in order to grow database for follow up and retention * Schedule appointments via phone, email and text * Build and maintain knowledge of product information and availability, current sales pricing, and manufacturer promotions * Follow up on all leads Qualifications * Strong customer service background * Proficient phone & computer skills * Must be energetic, enthusiastic, and work well with a team * Ability to multi-task Job Type: Full-time Pay: $40,000.00 - $50,000.00 per year Benefits: * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Paid training * Vision insurance Shift: * 10 hour shift * 8 hour shift Supplemental Pay: * Commission pay * Monthly bonus * Performance bonus Experience: * Customer Service: 3 years (Required) * Call center: 2 years (Preferred) Ability to Commute: * Gallatin, TN 37066 (Required) Ability to Relocate: * Gallatin, TN 37066: Relocate before starting work (Required) Work Location: In person