Now Hiring - Gallatin Ford - Service BDC Representative in Gallatin, TN

Full description of the position

We are looking for a talented Business Development Center (BDC) Representative to support our growing Service Department! The ideal candidate will be a hard- working professional with a positive, outgoing attitude, who thrives in a fast-paced environment. The BDC agent is responsible for scheduling appointment and developing, managing, following up and tracking all service leads - through inbound and outbound campaigns. If you have an excellent work ethic, strong communication skills, and work well with a team, Gallatin Ford & CDJR is the place for you! Previous dealership experience is not required, but a strong background in customer service is a must! Basic vehicle/automotive knowledge preferred. We are willing to train the candidate who has a desire to learn, grow, and excel in their career.

Responsibilities

• Answer all incoming calls professionally and with urgency
• Document conversations and update customer records in order to grow database for follow up and retention
• Schedule appointments via phone, email and text
• Build and maintain knowledge of product information and availability, current sales pricing, and manufacturer promotions
• Follow up on all leads

Qualifications

• Strong customer service background
• Proficient phone & computer skills
• Must be energetic, enthusiastic, and work well with a team
• Ability to multi-task Job Type: Full-time Pay: $40,000.00 - $50,000.00 per year

Benefits

:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance Shift:
• 10 hour shift
• 8 hour shift Supplemental Pay:
• Commission pay
• Monthly bonus
• Performance bonus Experience:
• Customer Service: 3 years (Required)
• Call center: 2 years (Preferred) Ability to Commute:
• Gallatin, TN 37066 (Required) Ability to Relocate:
• Gallatin, TN 37066: Relocate before starting work (Required) Work Location: In person