Now Hiring - European Wax Center - Sales Lead in Bel Air, MD

Full description of the position

What We Do For You: * Paid training and continuing education. * Hourly wage, uncapped commission, bi-monthly bonuses, and tips. * Paid time off. * FREE Waxing and discount on retail products. * Medical, Dental, Vision, 401K & more. * Available AM shifts (8:30-2:30), PM shifts (2:30-9:00), and Weekend shifts (8:30-6:00). * A fun, positive, and professional work environment! Duties and Responsibilities * Performance and Associate Development * Builds positive and professional relationships with Center Associates, Center Management Team and MFH Corporate Allies allowing for positive morale and a performance based culture. * Maintains own pre-established sales and revenue goals and additional performance standards. This includes, but is not limited to, pay period and monthly KPI benchmarks and wax pass sales. This role is held to our highest standards of performance. Meeting and maintaining performance benchmarks is a primary role responsibility and requirement. * Helps train and develop associate team members in high performance sales. Executes real time performance coaching and holds Associates accountable for guest experience standards, daily and monthly sales goals - as well as KPI performance. * Effectively communicates goal and role expectations to associate team members. Collaborates with the CM and DM in collecting and providing real time performance data to Associates on a daily, weekly and monthly basis. * Provides consistent, fair and equitable performance feedback to sales associates - while coaching at the front desk. Encourages Associate engagement through a variety of methods including recognition, rewards and positive feedback within organizational guidelines. * Elevates guest or Associate conflict to CM, DM or DWT, when appropriate and necessary in a timely manner. * Assists in holding the associate team accountable for professional conduct and conversation at team meetings and in all areas of the center. Reports issues regarding associate conduct or communication directly to CM in a timely manner. Collaborates with CM on team meetings on a bi-monthly basis using available resources and pre-approved content * Identifies opportunities and attends marketing events and team building meetings. * Models exemplary leadership behaviors including integrity, empathy, reliability, confidence, resilience, adaptability and self-awareness. Guest Services * Is educated on EWC's 360 Guest Experience and MFH Productivity & Positivity standards. * Collaborates with DMs, DWTs and Associates to determine guest expectations, ensure delivery of desired service and track overall satisfaction of all MFH EWC guests. * Train and coach Associates to establish trust and build guest confidence by being service and product experts. Shares expertise in high performance sales, product line and front desk operations. Encourages all team members to be MFH EWC brand ambassadors. * Knowledgeable in all MFH and EWC guest service policies, procedures, scripts, training materials and Associate qualifications and licensing. * Ensures that all common areas - including storage rooms, suites, rest rooms and lobby areas are clean, organized and operating to company standards. * Provides superior guest experience through ensuring all Associates adhere to EWC published policies, procedures, scripts, training standards and individual qualifications and licensing. Position Requirements * Ability to work a flexible schedule, including a weekend day. Ability to work emergency shifts. * Sales experience in a multi-service or specialty store environment with trackable record of success. Performance coaching experience is a plus. * Proficient in computer skills and POS system operation. Basic math computation ability. * Able to confidently speak in public. Excellent time management and organizational skills. * Must be able to maintain confidential and proprietary information and adhere to company policies, programs, and compliance protocols. * Self-motivated and goal oriented. Coachable, reliable, punctual, respectful and trustworthy. Enjoys problem solving and can react logically in high stress situations. * Position requires a satisfactory background check ("satisfactory" qualifications at MFH discretion), a current driver's license and required identification information as stated by I9, and the ability to meet the physical demands of the position. * Position requires the completion of the GSA training program and other continuing education, and training as required. Position requires attendance at regional MFH Leadership events, weekly team huddles and monthly network calls. * What Sets YOU Apart? You're a motivated and results driven leader who wants to live the EWC brand and the MFH culture! You can solve a problem before it's a problem and you are positive and productive. You're credible and reliable with a strong sense of self and stronger sense of humor! You love a good success story, and you love to regularly celebrate others. Finally - you can embrace a More Fun Here culture and set a Whoop Warrior standard for your leadership and associate teams! Sounds like you? Come career with us! Available Shifts: Mornings: 9 AM- 2:30PM, Nights: 2:30 PM- 9PM, Weekends: 9AM- 6PM About European Wax Center and Miller Family Holding LLC European Wax Center, is a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers. We offer guests a full suite of waxing services, as well as a proprietary line of beauty products for skincare, body, and beautiful brows. EWC provides guests professionally trained and certified waxing experts in a modern environment for a comfortable and luxurious experience focused on our vision of Revealing Beautiful Skin. EWC prides itself on its unique franchise business model, and its network of over 1,000 centers across the U.S. Miller Family Holding is an EWC "Employer of Choice" and has 40 EWC locations nationwide (and growing). Come work for a small business with BIG ideas who genuinely cares about their associate teams. Our growth plan is in motion and we need YOU to keep it moving! Our compensation and benefit package is unrivaled in the industry and we believe that MFH stands for More Fun Here! Looking for a career where you can learn, earn and grow? Welcome to the Family! Miller Family Holding Wax Center Locations PENNSYLVANIA Bala Cynwyd| Brookhaven| Cherry Hill| Collegeville| Fishtown| Horsham| Jenkintown NEW JERSEY Cherry Hill MARYLAND Gaithersburg VIRIGINIA Alexandria - The Hilltop| Alexandria Commons| Falls Church - Barcroft Plaza| Falls Church - Tyson's Station| Fredericksburg| Gainesville| Leesburg| Manassas| Vienna| Woodbridge - Potomac TEXAS Houston-River Oaks, Houston- Meyerland, Houston - The Heights, Pearland Parkway, The Woodlands Market Street, Galleria, Royal Oaks, Magnolia and Growing! KEYWORDS: Receptionist/ Customer Service / Agent / Concierge / Retail / Spa / Beauty / Salon / Customer Service / Sales / Commission / Skin Care Job Type: Full-time Pay: From $17.00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Compensation Package: * Biweekly bonus * Bonus opportunities * Commission pay * Hourly pay * Monthly bonus * Performance bonus * Uncapped commission Schedule: * Day shift * Evening shift * Monday to Friday * Morning shift * Night shift * Weekends as needed Work Location: In person