Now Hiring - West Capital Lending, Inc. - Call Center Lending Representative (CLR) / Loan Officer Assistant (LOA) in Nashville, TN

Full description of the position

Overview We are hiring a Call Center Lending Representative to join our high- performance mortgage intake team. In this role, you'll be the first voice clients hear -- your primary responsibility will be to ask prequalifying questions, gather basic information, and determine if the client is a potential fit for mortgage services. This position does not involve quoting rates or discussing loan programs -- it's all about asking the right questions, listening closely, and setting up the next step with our licensed loan officers. Compensation * $16/hour base pay * Plus commission bonuses (up to $2,000/month based on qualified lead submissions) * Clear growth path into sales, processing, or other licensed roles available for high performers Key Responsibilities * Answer inbound and make outbound calls to prospective mortgage clients * Ask scripted, prequalifying questions to assess basic loan eligibility * Record lead details accurately in CRM * Schedule follow-up calls or appointments with licensed Loan Officers * Ensure all intake steps comply with Fair Housing and lending regulations * Work closely with the loan team to hand off qualified leads for next steps * Maintain a positive, professional tone in every client interaction You Might Be a Great Fit If You... Love talking to people and are comfortable on the phone Can follow a script and ask questions with confidence and empathy Are detail-oriented and good at recording accurate information Thrive in a fast-paced environment with clear performance targets Have previous call center, customer service, or intake experience (mortgage/finance is a plus) Are (not required but a big plus!) What You Get * Join a top-ranked national mortgage team * Comprehensive training provided -- no licensing required for this role * Supportive leadership and a collaborative culture * Medical, dental, vision, PTO, and other benefits *Will Train to become a Loan Officer down the line - Income potential of 200k + once thats done Apply Now If you enjoy helping people take the first step toward homeownership -- and want to be part of a winning, remote-friendly team -- we'd love to hear from you. Submit your resume today! Job Type: Full-time Pay: $15.50 - $28.50 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Paid time off Schedule: * 8 hour shift Education: * High school or equivalent (Required) Experience: * Customer service: 1 year (Required) Ability to Commute: * Nashville, TN 37217 (Required) Ability to Relocate: * Nashville, TN 37217: Relocate before starting work (Required) Work Location: In person