Now Hiring - Toyota Motor Corporation - Service BDC Call Center Agent in Franklin, TN

Full description of the position

Service BDC Call Center Agent Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too! Job Description Toyota of Cool Springs is seeking a well-spoken, friendly, and customer- centric call center agent. SUMMARY Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. Responsibilities * Answers incoming calls promptly and professionally * Obtains customer and vehicle information * Creates appointments for vehicle maintenance, service and recalls * Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments Qualifications * Positive attitude * Well-spoken with previous call center/receptionist experience * Proficiency with computers * Must be able to multi-task * Must be a solution-oriented problem solver * Customer Satisfaction focused What We Offer * Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour * 401(k) Savings Plan with Employer-Match * Medical Insurance * Dental Plan * Vision Plan * Basic Life Insurance * Accident & Critical Illness Insurance * Paid Vacation * 5-Day Work Week * Locally Owned * We promote from within