Now Hiring - Wireless Nation - Verizon Wireless-Zone Authorized Retailer - Entry Level Call Center Specialist in Ellicott City, MD

Full description of the position

Entry Level Call Center Specialist As an Entry Level Call Center Specialist for Wireless Nation, a Wireless Zone, Verizon Authorized Retailer, you will utilize your passion to provide excellent customer service via phone & email. Your ability to provide a unique sales experience and the right products, will create loyal customers for life! Organization Overview Wireless Zone is more than just one of the largest Premium Verizon Wireless Retailers. We are committed to making our employees, customers, and communities better. Performance Objectives What is expected of our Business Development Specialists at Wireless Nation? * Be a Rockstar. Utilize the training, tools, and resources to create a unique sales experience for our customers. * Building Relationships. Connect with our existing customers to share exciting information. * Grow your Career. Access additional training courses to grow and develop personally and professionally. * Get Involved. Take advantage of Wireless-Zone/TCC Gives (volunteer & grant program) to give back and get involved in your community. The Role The Business Development Specialist is an integral role to increase store traffic from current lead data. The Specialist will create appointments for our in-store sales staff by contacting existing or potential customers by phone and email to come visit one of our Wireless Zone, Verizon stores. What does your daily day look like? * Reaching out to warm leads provided to you via phone and email * Setting up appointments through warm leads for in-store Sales Consultants * Appointments set will be scheduled through Google Calendar * Following up with scheduled appointments as reminders to customer and in store personnel Earnings * $28,000.00-$70,000.00 annually We are looking for driven and motivated candidates who: * Can effectively make hundreds of warm lead calls per day * Demonstrate relationship-building skills * Have a talent for quickly evaluating and adapting to a client's preferred style of communication * Can work well independently and as part of a cohesive team * Have strong time management, planning and organization skills * Have a strong work ethic and is determined. Equal Employment Opportunity We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.