Now Hiring - Power Consulting Group - IT Managed Services Account Manager in New York, NY

Full description of the position

Job Description Technical Account Manager RESPONSIBILITIES * Manage relationship with clients we provide technical services to * Provide regular client status updates * Manage client contracts * Create technology Action Plans for clients * Create quotes for client needs * Create client Statements of Work * Respond to escalated client account problems * Guide client technology decision making TECHNICAL SKILLS REQUIRED * 2-3 years professional technical support * 2-3 years technical consulting experience * Ability to improve customer service, perception and satisfaction * Create technical proposals and recommendations, in professional business format * Leadership: Ability to participate in problem resolution. Quick to learn and committed to finding creative solutions to difficult problems. Ability to work in team environment. * Business awareness of how IT relates to business strategy and goals * Client technical documentation and analysis PROFESSIONAL SKILLS * Excellent communication abilities: verbal and written * Strong documentation/reporting/proposal writing * Professional demeanor and appearance; * Punctual, personable, team player * Work with team members to develop best solution * Conduct effective monthly client meetings * Follow up on client proposals BENEFITS * Competitive Salary * Health care including vision and dental * Paid training and professional certifications * Career advancement opportunities * Great team of peers * Learning environment COMPENSATION * 95,000-$105,000 BASE SALARY (based on experience) EMAIL REPLY WITH COVER LETTER AND RESUME (PDF OR DOC) ATTACHED Principals only. Recruiters please don't contact this job poster. Do NOT contact us with unsolicited services or offers. Company Overview The employing firm is a Manhattan-based IT Managed Services provider, servicing the financial, legal, education and non-profit business sectors. In this competitive marketplace, the firm stands apart for its values of high communication, fanatical service and customer care. This is reflected in our staff, who are chosen for these qualities in addition to their first rate technical and business skills. In an increasingly commoditized and competitive field, the firm is a market leader, the first IT Managed services provider to include complete IT Management, strategy and recommendations in its basic business offering. Consequently, the firm can charge a premium for its services, and continues to move up market to focus on clients with growing business that require true IT leadership and guidance. The firm has focused heavily on private and public cloud and security. We are a team of 20 employees at offices in Manhattan. We are an intensely data- driven business, and continually measure performance and customer satisfaction. We measure company and employee performance regularly against best-in-class industry metrics. We provide services to clients in multiple cities across the US and internationally. We have a 24/7 overseas Network Operations Center. The firm's core principles: Values * People first... Logo is Technology for People * Service Excellence * Accountability (take responsibility for actions, promises and commitment) Mission * Help clients be productive today, plan for tomorrow and sleep soundly tonight. Vision * The firm is the undisputed customer service leader in IT Managed Services. Strategy * Focus on customer service and client business goals and everything else will follow. Competencies * Efficiency. Able to produce significant output with minimal wasted effort. * Honesty/Integrity. Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully. * Follow-through on commitments. Lives up to verbal and written agreements, regardless of personal cost. * Intelligence. Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information. * Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. * Attention to detail. Does not let important details slip through the cracks or derail a project. * Persistence. Demonstrates tenacity and willingness to go the distance to get something done. * Proactivity. Acts without being told what to do. Brings new ideas to the company. * Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. * Creativity/innovation. Generates new and innovative approaches to problems. * Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard. * High Standards. Expects personal performance and team performance to be nothing short of the best. Job Type: Full-time Pay: $95,000.00 - $105,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Professional development assistance * Referral program * Vision insurance Schedule: * Monday to Friday Supplemental Pay: * Commission pay Work Location: In person