Now Hiring - Parks Chevrolet Kernersville - Business Development Representative in Kernersville, NC

Full description of the position

Job Responsibilities: * Engaging in all training directed by the BDC Manager * Follow the BDC scripts and guidelines on all inbound and outbound calls * Ensuring that all calls presented are answered promptly and professional * Developing proficiency with all features of the BDC CRM Software and associated products * Ensuring that all information entered into BDC systems is consistent and accurate * Maintaining knowledge of coupons, direct mail pieces, all sales advertising, and inventory throughout the company and its OEMs * Maintain current knowledge of schedules of personnel throughout the dealerships * Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures * Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager * Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up, and Task list calls) are made in a timely and effective manner * Consistently meet the daily guidelines set for a number of set appointments, appointment shows, and outbound calls * Maintain the essential communication link between the client and the dealership * Ensure that all communications to and from the client and to and from the sales department are passed on effectively and quickly Job Qualifications: * Proficient in Microsoft Office and Google Docs * Dealership and call center experience preferred * Willing to engage in ongoing training * Ability to read and comprehend instructions and information. * Skilled at building positive relationships over the phone or via email * Professional personal appearance. * Excellent communication skills. * Must possess strong organizational skills, time management skills, and the ability to multitask * Demonstrates the ability to interact effectively with dealer personnel at all levels * Maintains a professional code of conduct at all times. * Perform other duties as assigned