Now Hiring - The Olander Company, Inc. - Inside Sales Representative in Sunnyvale, CA

Full description of the position

ABOUT OLANDER The Olander family of companies are a full-line distributor of standard and metric fasteners, including commercial and specialty fasteners, precision hardware, electromechanical components, tools, adhesives, and wire management products. We started off serving Silicon Valley in 1962. Today, we have customers in more than 45 countries. JOB SUMMARY The role of an Inside Sales Representative (ISR) is to sell products to new and existing customers and assigned accounts while growing Olander Sales Revenue. Duties include communicating with customers, understanding their needs, and ensuring an efficient sales process. ESSENTIAL FUNCTIONS * Support Olander sales by providing an excellent customer experience through timely and accurate quotations, technical information, and moving opportunities through the sales process while contributing to top line growth by meeting or exceeding the sales target. * Pursue professional growth by acquiring fastener product and application knowledge, selling skills, and certifications relevant to position and company objectives. * Listen and utilize a strategic approach to identify, evaluate, and recommend solutions considering customers' needs. Educate yourself on customer's business to better communicate the value of partnering with Olander. * Respond to requests for quotes via email and phone calls and communicate price breaks to customers. Follow up on outstanding quotes. * Enter orders per customer specifications and track the fulfillment process to completion. * Answer and respond to calls in the calling queue (along with other team members). * Make proactive outreach calls to customers daily (per established requirements) to generate interest, qualify prospects, and close sales. Record activity into the ERP/CRM. * Nurture accounts of pre-determined customers in an effort to increase business on top accounts. * Establish, review regularly, and measure quarterly goals with manager. * Adhere to compliance, quality, and purchasing requirements. * Review all purchase orders for payment terms, conditions, or special provisions that conflict with standard Olander terms of business. * Work with the Compliance team on T&Cs per PO and create quotes based upon requirements. * Increase sales year over year as determined by company goals. * Respond to customer return requests (RMA's) in a professional and timely manner, reporting all RMAs as directed per our Quality Management System (QMS). * Attend meetings, webinars, participate in technical conventions and expos, and attend vendor training seminars as required. * Get current pricing for out-of-stock non-stockable items. * Track lost sales and report potential opportunities to Sales Manager. * Contact/Update inventory cross reference information in the Olander ERP as new relationships are discovered. * Provide backup to other sales team members as assigned for absences and overflow. * Provide Counter Sales/Will Call backup support as needed. * Maintain confidentiality of customer and company data. * Other duties and responsibilities as assigned. QUALIFICATIONS/SKILLS * 2- or 4-year degree from an accredited college preferred. * 3-5 years' experience in a technical sales environment with demonstrated experience in inside sales techniques, field sales support, detailed communication, and superior customer service. * Distribution experience, hard goods preferred, fastener or industrial experience a plus. * Intermediate to advanced computer skills including ERP/CRM usage, Quoting, and Order Management. Intermediate knowledge of Microsoft Office tools, Outlook, Word, and Excel. * Proficiency in writing clear and concise communications internally and externally Ability to work and to interact with customers and employees while demonstrating tact, sensitivity, discretion, and professionalism. * Strong keyboarding and proofreading skills that result in minimal errors. PHYSICAL DEMANDS * While performing duties of this job, the employee is regularly required to talk, hear, sit, stand, walk, and operate a computer. * The employee will at times be required to lift products and supplies, up to 20 pounds. The information contained herein is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. Management has the discretion to revise, assign, or reassign duties and responsibilities at any time. Base Pay Salary Range: Intermediate Level - $50,000-$59,000 Senior Level - $60,000 -$70,000 This role is eligible for the Company/Team bonus plans. Olander complies with state and federal wage and hour laws and determines compensation based on candidate's qualifications, education, skill set, experience, and internal equity. BENEFITS Upon meeting eligibility requirements, the Company offers the following: health insurance coverage for employees and their eligible dependents, Disability Coverage, a Retirement Plan, Paid Time Off, ten (10) paid holidays per year and additional voluntary benefits. * EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Olander is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.