Now Hiring - Quality Smith - Account Manager in Portland, OR

Full description of the position

Who We Are QualitySmith is a subsidiary of Reply! Inc. Reply! radically simplifies local online marketing by connecting locally-targeted advertisers with perfectly- targeted consumers. Our culture is that of a startup company. We work hard, smart, as a team, and we like coming to work. We have multiple locations, but this job will be housed in our Portland, OR office. Our benefits are comprehensive (Health, Dental, Life, LTD, 401K, et al). Management is accessible as we operate an open-door policy. Who We're Looking for We're seeking people who will bring a strong work ethic and a good sense of humor every day. If you feel you are a good fit for one of the available positions, please respond with a resume and cover letter describing your past experience, your interest in the job, and what makes you stand apart from other applicants. Personal Attributes of the Ideal Candidate Include: * A guerrilla sensibility, an appetite for risk, a big thinker: QualitySmith needs someone with experience but who is still open-minded enough to be innovative. In other words, we need someone who knows a lot, but knows he or she doesn't know it all. * High competitive metabolism and strong work ethic. * Self-motivated and self-directed. * Strong communication skills and a positive attitude. * Team attitude: a history of respect for all colleagues. Instructions for Applying * Read full posting for desired position. * Send the following items - as attachments - to [please apply online]. The subject must include the full and exact title of the desired position. * A resume * A cover letter specific to this position * One writing sample (ONLY required for SEO Content Editor application) * Please also include a contact number, time(s) that you'll be available for a phone interview, and when you'd be able to start. Account Manager Description: Our Account Managers have a positive mindset and strive to hit weekly goals in an effort to ultimately impact the company bottom line. They also enjoy spending much of the time talking on the telephone with customers and contractors/shops across the country. Account Managers are service minded and friendly but are also efficient with their time in order to reach personal and company-wide goals. An ideal canidate for Account Manager would be someone who: * Is Passionate about ensuring a successful customer experience * Will drive yourself to exceed all realistic expectations! * Understands proactive Account Management * Can instruct without condescending * Can handle challenging customers with a smile in their voice * Approach their objectives intelligently Responsibilities: * Make outbound calls, send emails & faxes, do telephone presentations/instruction to existing customers in your assigned states. * Take inbound calls from existing contractors (QualitySmith customers) and respond to their needs and challenges as they occur. * Present relevant information to contractors, (e.g. "how to get started you're the sales leads coming your way, Putting QualitySmith Best Practices to use for effective selling and positive ROI") * Add to the growing list of active contractors by reaching out to those that have discontinued our service temporarily, and by getting referrals from existing customers that you can hand off to the sales team as warm leads to follow up on. * Enter data into the CRM software for each point of contact (phone call, email, mail, etc.). Keep info up to date for tracking and reporting purposes * Work as a member of the team in support of your teammates when their load gets heavy or when they have to be away from the office. * Actively participate in making improvements to the Account Management process for the team Preferred: * Account Management/Customer Support experience * Demonstrable integrity * Consultative or Strategic Sales training * Ability to work 6 AM to 3 PM or 7 AM to 4 PM shift Requirements: * Effective and active listening * Organization and the ability to multitask * Technological adeptness (Office software, CRM, et al) * Ability to work independently to achieve targeted objectives * Excellent communication, time management, and organizational skills * Able to effectively and professionally represent Employer and its products