Now Hiring - Drug Hunter Inc. - Commercial Account Manager in Portland, OR

Full description of the position

About the Role Drug Hunter is seeking a highly motivated Account Manager to join our growing team. Reporting to the Director of Account Management, you will be responsible for driving customer retention, ensuring seamless renewals, and identifying expansion opportunities within our existing customer base. This role is ideal for someone who thrives on building strong customer relationships, managing complex accounts, and collaborating cross-functionally to enhance the customer experience. As an Account Manager, you will play a key role in maximizing customer value and ensuring a world-class experience for Drug Hunter's enterprise customers, including leading biopharma companies and research institutions. Responsibilities Renewals & Expansion * Manage the renewal process across assigned accounts, ensuring high retention and contract closures. * Identify and execute strategies to expand relationships within accounts by uncovering new business units, use cases, and key stakeholders. * Collaborate with customers to maximize engagement and adoption of Drug Hunter's platform. Customer Engagement & Relationship Management * Serve as the primary point of contact for a portfolio of customers, ensuring their needs are met and expectations exceeded. * Build trusted relationships with decision-makers and key influencers within customer organizations. * Proactively engage customers with best practices, feature updates, and value-driven insights. * Act as a customer advocate internally, providing feedback to Product, Marketing, and Sales based on customer interactions. Process & Data-Driven Approach * Maintain accurate records in HubSpot and other CRM tools to track customer health, engagement, and renewal likelihood. * Develop a deep understanding of customer workflows and business challenges to provide tailored recommendations. * Leverage data to identify churn risks and expansion opportunities. Qualifications * 2+ years of experience in Account Management, Customer Success, or Sales in a B2B SaaS or subscription-based business. * Proven track record of driving renewals, upsells, and customer satisfaction within an enterprise customer base. * Strong relationship management, communication, and negotiation skills. * Ability to work cross-functionally with Sales, Product, and Marketing teams. * Proficiency with CRM tools (HubSpot preferred) and a data-driven approach to decision-making. * Experience managing complex accounts with multiple stakeholders and procurement processes. * Experience in the biotech or life sciences sectors is a plus * Compensation: Drug Hunter takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $70k-$100k, with a bonus plan based on performance. Total Compensation includes the following: * Competitive salary and equity * Broad range of medical, dental, vision, and life insurance plans for employees and their dependents * Paid parental leave and childcare FSA plan * 401(k) + employer match * Home office set up stipend for remote employees * Learning and development support * Generous and flexible vacation We are an equal opportunity employer, which means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.