Now Hiring - Employers Advantage, LLC - Sales Operations Coordinator in Elon, NC

Full description of the position

Position: Sales Operations Coordinator Job Type: Full-time Work Location: This role is 100% onsite at 4565 Reid Rd, Elon, NC 27244. About Us : WORD Rock Drills is a family-owned and faith-based manufacturer of high-quality rock drilling attachments for skid steers and excavators. Founded in 2006, we are a growing company based in Elon, North Carolina, serving diverse industries, including solar, foundation, mining, fencing, and more. We are committed to providing versatile drilling solutions, delivering exceptional customer service, and building lasting relationships with contractors and distributors. Our Core Values: * Diligent: We are proactive, assertive, solutions-oriented, and detail-focused, with a commitment to excellence. * Positive: We approach our work with a cheerful, friendly, and solution-focused mindset. * Servant: We are helpful, respectful, and act with integrity, prioritizing our customers' needs. * Humble: We prioritize customers, are eager to learn, admit mistakes, and encourage teamwork. * Listener: We strive to truly understand perspectives, not just respond. The Role : As a highly organized and detail-oriented Sales Operations Coordinator your contributions will be crucial in supporting the sales team's efficiency and effectiveness by managing key operational tasks, maintaining our sales technology stack, ensuring data integrity, and facilitating smooth internal processes. Responsibilities include CRM administration, lead routing, reporting, inventory coordination, data hygiene, supporting sales team communications, and handling new hire onboarding logistics. The successful candidate will be a proactive problem-solver dedicated to optimizing sales processes and enabling the sales team to focus on selling through the key responsibilities outlined below: Key Responsibilities *Lead Assignment & Routing: *Enforce lead assignment rules, monitor inbound lead flow for timely follow-up. *Install & Service Job Coordination: * own the calendar, align customer expectations, and provide pre/postinstall status updates. *Closed Won Handoff & Billing Coordination: *collect and archive all signed SOWs/Purchase Orders, ensure records are complete in the CRM, and transmit a clean billing package to Finance so final invoices can be issued promptly. * Sales-Tech Stack Administration: Maintain CRM (HubSpot) and connected tools, including managing licenses, user provisioning, and basic troubleshooting. *Management Reporting & Sales L10 Prep: *Pull, format, and visualize key sales performance indicators (KPIs) for management reporting; prepare the weekly scorecard for the Wednesday-morning L10 meeting. * Non-Parts Inventory Coordination: Track inventory of new and rental units to make sure there is visibility for the sales team. Also manage shipping and returns processes for these items. * HubSpot Data Hygiene: Ensure data accuracy by regularly updating opportunity fields and contact notes; run weekly de-duplication checks and clean-up tasks. * New-Hire Onboarding Logistics: Handle system access setup, equipment provisioning, and preparation of "day-one" sales kits for new team members. * Internal Sales Comms Hub: Distribute important product/pricing updates and win announcements to the sales team via Gmail and Google Chat. Non-negotiable Qualifications: * 1-2+ years of proven experience in Sales Operations, Sales Support, or a similar administrative role requiring strong organizational skills. * Demonstrated experience administering CRM software (HubSpot or similar). * Proficiency with spreadsheet software (Google Sheets / Microsoft Excel) for data organization and basic reporting. * Exceptional attention to detail and commitment to accuracy. * Strong organizational and time-management skills, with the ability to manage multiple priorities effectively. * Excellent written and verbal communication skills. * Based in or able to reliably commute to our Elon, NC office daily. Preferred Qualifications: * Experience creating reports or dashboards for sales or business analysis. * Familiarity with lead assignment principles and Service Level Agreements (SLAs). * Experience in B2B manufacturing, construction equipment, or a related industry. * Proficiency with Google Workspace (Gmail, Chat, Sheets, Docs). Ideal Candidate Attributes: * Process-Oriented: Enjoys structure and following established procedures. * Detail-Focused: Meticulous and committed to getting the details right. * Proactive & Resourceful: Identifies potential issues and seeks solutions independently. * Organized: Excellent organizational and time-management skills. * Disciplined: Self-motivated and able to manage priorities effectively. * Coachable: Open to learning new systems and processes, receptive to feedback. * Collaborative: Works well within a team environment and enjoys supporting others. * Reliable: Strong work ethic and commitment to fulfilling responsibilities consistently. Benefits * Salary: $40,000.00 - $65,000.00 / year * 401(k) * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance We offer a variety of traditional and non-traditional benefits. Details of these offerings can be found on our careers page located at [please apply online] Note: WORD Rock Drills is an equal opportunity employer that encourages applicants from diverse backgrounds to apply. We are committed to fostering an inclusive environment where all qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status Job Type: Full-time Pay: $40,000.00 - $65,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Experience: * sales support: 1 year (Required) Ability to Commute: * Elon, NC 27244 (Required) Work Location: In person