Now Hiring - American Products, Inc. - Sales Support/Order Entry/Purchasing in Rochester, NY

Full description of the position

Job description About us American Products, Inc. is a small business in Rochester, NY. What we do...we sell promotional products to a niche customer base. American Products, Inc. having been in business for 35 years strives for 100% customer satisfaction. We achieve that goal by listening to our customers and providing them with a unique customer experience. Our work environment includes:

• Modern office setting
• Safe environment
• Relaxed atmosphere
• On-the-job training
• Office Hours 7:00 am - 3:30 pm (Can work with the right candidate) Position to be filled: We are looking for a dynamic, energetic go getter who wants to grow with our team! The ideal candidate should have experience in purchasing, sales support and/or a customer service role in a sales environment. Training will be provided. This role will be responsible for:
• Support of 3+ sales representatives
• Provide open order reports to sales reps weekly
• Maintain customer and vendor accounts - updates as necessary
• Maintain inventory items - updates as necessary
• Order processing / entry / clerical
• Sales reps to provide order details
• Order entry and follow through from entry to customer delivery
• Tracking incoming / outgoing jobs/orders
• Support Shipping / Receiving with tracking of orders
• Working as a team to get jobs through the process from start to finish
• Resolve discrepancies in shipments received vs products ordered
• Working with sales, shipping, and our vendors to correct these discrepancies to keep orders moving
• Customer Service - Internal / External
• Collaboration with: Co-workers to create efficient processes, Vendors to resolve shipping / receiving issues, Sales to research/find new products
• Other duties as assigned Experience and Skills needed for this role:
• Great! Work Ethic
• Strong communication skills both written and verbal
• Ability to multitask and manage time appropriately in a high paced environment
• Reasoning Ability / Problem Solving
• The successful candidate will be able to troubleshoot any issues that arise and be proactive, as well as reactive, in any situation.
• Decision Making Skills
• Excellent to Advanced Computer Skills
• Software: QuickBooks Enterprise, Microsoft Office 365, SharePoint
• Attention to detail and high level of accuracy
• Knowledge of Sales and or the Promotional Product Industry a PLUS! In-house training will be provided. Starting pay is dependent upon the applicant. Job Type: Full-time (Part-time would be considered) Pay: $20.19 - $22.50 per hour Expected hours: 40 per week (24-32 if Part-time)

Benefits

:

• Simple IRA
• Simple IRA Matching
• Health insurance
• Dental insurance
• FSA
• HRA
• Life insurance
• Paid time off
• 13 Paid Holidays
• Travel reimbursement Schedule:
• 8-hour shift Work Location: In person Job Types: Full-time, Part-time Pay: $42,000.00 - $46,800.00 per year Expected hours: 32 - 40 per week

Benefits

:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan Schedule:
• 8 hour shift Willingness to travel:
• 25% (Preferred) Work Location: In person