Now Hiring - American Products, Inc. - Sales Support/Order Entry/Purchasing in Rochester, NY

Full description of the position

Job description About us American Products, Inc. is a small business in Rochester, NY. What we do...we sell promotional products to a niche customer base. American Products, Inc. having been in business for 35 years strives for 100% customer satisfaction. We achieve that goal by listening to our customers and providing them with a unique customer experience. Our work environment includes: * Modern office setting * Safe environment * Relaxed atmosphere * On-the-job training * Office Hours 7:00 am - 3:30 pm (Can work with the right candidate) Position to be filled: We are looking for a dynamic, energetic go getter who wants to grow with our team! The ideal candidate should have experience in purchasing, sales support and/or a customer service role in a sales environment. Training will be provided. This role will be responsible for: * Support of 3+ sales representatives * Provide open order reports to sales reps weekly * Maintain customer and vendor accounts - updates as necessary * Maintain inventory items - updates as necessary * Order processing / entry / clerical * Sales reps to provide order details * Order entry and follow through from entry to customer delivery * Tracking incoming / outgoing jobs/orders * Support Shipping / Receiving with tracking of orders * Working as a team to get jobs through the process from start to finish * Resolve discrepancies in shipments received vs products ordered * Working with sales, shipping, and our vendors to correct these discrepancies to keep orders moving * Customer Service - Internal / External * Collaboration with: Co-workers to create efficient processes, Vendors to resolve shipping / receiving issues, Sales to research/find new products * Other duties as assigned Experience and Skills needed for this role: * Great! Work Ethic * Strong communication skills both written and verbal * Ability to multitask and manage time appropriately in a high paced environment * Reasoning Ability / Problem Solving * The successful candidate will be able to troubleshoot any issues that arise and be proactive, as well as reactive, in any situation. * Decision Making Skills * Excellent to Advanced Computer Skills * Software: QuickBooks Enterprise, Microsoft Office 365, SharePoint * Attention to detail and high level of accuracy * Knowledge of Sales and or the Promotional Product Industry a PLUS! In-house training will be provided. Starting pay is dependent upon the applicant. Job Type: Full-time (Part-time would be considered) Pay: $20.19 - $22.50 per hour Expected hours: 40 per week (24-32 if Part-time) Benefits: * Simple IRA * Simple IRA Matching * Health insurance * Dental insurance * FSA * HRA * Life insurance * Paid time off * 13 Paid Holidays * Travel reimbursement Schedule: * 8-hour shift Work Location: In person Job Types: Full-time, Part-time Pay: $42,000.00 - $46,800.00 per year Expected hours: 32 - 40 per week Benefits: * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Retirement plan Schedule: * 8 hour shift Willingness to travel: * 25% (Preferred) Work Location: In person