Now Hiring - The Table Less Traveled - Guest Services & Business Development Assistant in Seattle, WA

Full description of the position

Role: Guest Services Coordinator & Business Development Assistant External Job Title: Guest Services & Business Development Assistant Brand: Savor Food Tours Reports To: Director of Operations Location: In Person (occasional WFH with prior approval) Classification : Full-time employee, Hourly (30-40 hrs/week) Schedule: Thursday-Monday, 9 AM - 4:30 PM PT Position Overview This role is a dynamic combination of guest services, private tour sales, and operations ensuring a seamless and engaging experience for guests while driving revenue growth. The ideal candidate is a proactive communicator, detailed-oriented, skilled at sales and relationship-building, and passionate about food, travel, and hospitality. Key Responsibilities *Guest Support & Communication *(Primary role approx 20 hrs) * Serve as a primary point of contact for guest inquiries via email, phone, and chat. * Manage and respond to questions about tours, itineraries, and bookings. * Manage bookings, modifications, and cancellations. * Provide excellent customer service, addressing guest concerns and questions. * Monitor guest feedback and implement improvements. * Support last-minute changes or emergencies with quick problem-solving. * Reply to reviews online. Private Tour Sales (Secondary role approx 5 - 10 hrs) * Serve as the primary point of contact for inbound private tour inquiries. * Qualify leads, understand guest needs, and provide customized tour recommendations. * Prepare and send proposals, itineraries, and quotes based on guest preferences. * Maintain accurate tracking of inquiries, conversions, and communications in CRM. * Follow up with potential guests to close sales and ensure a high conversion rate. *Operations & Tour Logistics *(Tertiary role approx 5 - 10 hrs) * Assist in scheduling, confirming, and updating tour logistics. * Coordinate with restaurant partners, vendors, and guides to ensure seamless execution. * Maintain and update internal SOPs related to guest services and operations. Key Performance Indicators (KPIs) Guest Services * Email Response Efficiency: 95% of guest emails responded to within 1 hr. * Phone Response Efficiency: 95% of calls on shift picked up within 5 seconds. Private Tour Sales * Response Efficiency: 95% of lead inquiries responded to within 5 minutes. * Monthly Private Tours Booked: Consistently booking at least 9 private tours per month. Operations & Tour Logistics * Response Efficiency: 90% of emails responded to within 4 hr. * Task Completion: 90% of tasks are completed on time. Qualifications & Skills * 3+ years of experience in customer service, sales, or hospitality. * Strong written and verbal communication skills. * Ability to manage multiple responsibilities across different functions. * Ability to manage multiple guest interactions while maintaining high service levels. * Ability to work without direct supervision. * Adept at conflict resolution and problem solving. * Proficiency in booking software, CRM systems, and Google Suite. * Passion for travel, food, and storytelling. Growth & Training Plan * First 90 Days: Learn internal systems, primary focus on guest services with some training in sales and lead management. * 6-Month Mark: Optimize response times and guest interactions. Confidently lead guest services independently, manage lead inquiries as delegated. * 1 Year & Beyond: Take ownership of operational efficiencies and support expanded guest engagement initiatives. Optimize sales and guest experience strategies. Compensation & Benefits * Compensation: $23 - $25 per hour, 30+ hours a week * Benefits : * PTO - approximately 13 days a year, determined by working hours. Accrued at 2 hours per 40 hours worked. * Holiday Pay * Paid Sick & Safe Time - accrued at 1 hour per 40 hours worked. * WA State Paid Family & Medical Leave * Health Insurance - Medical (75% employer paid), Dental, Vision * WA State Workers' Compensation Insurance * 401(k) Safe Harbor Retirement Plan with Employer Match (eligible after 12 months of employment) Core ValuesSavor Food Tours * Savor Community * Savor Authenticity * Savor Curiosity * Savor Fun * Savor The Journey The Table Less Traveled is an equal opportunity employer. We believe every partner has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, The Table Less Traveled makes all decisions involving any aspect of the employment relationship without regard to race, color, sex, creed, religion, age, marital status, national origin, citizenship, the presence of any sensory, mental, or physical disability, veteran status, sexual orientation, gender identity, gender expression, or any other status or characteristic protected by applicable local, state, or federal law. Job Type: Full-time Pay: $23.00 - $25.00 per hour Expected hours: 30 - 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Day shift * Every weekend * Holidays Application Question(s): * Tell us about how you manage fast-paced communication. How would you ensure guest messages are responded to within one hour? * Describe a time you handled an inbound sales inquiry from start to finish. Experience: * Customer Service, Sales, or Hospitality: 3 years (Preferred) Work Location: In person