Now Hiring - Salzman Group Inc - Espresso and Coffee Sales Expert in Rochester, NY

Full description of the position

Espresso Machine Sales Specialist The Espresso Machine Sales Specialist at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.

Key Responsibilities

: Customer Consultation

• Engage with customers via phone, email, chat, and one-on-one video calls
• Ask thoughtful questions to understand customer needs, preferences, and experience level
• Recommend the best espresso machines, grinders, and accessories to match their goals and lifestyle
• Showing off equipment in short live video calls so customers can see how it works
• Provide support through the entire decision-making process--from research to post-purchase confidence
• Guide customers through functionality and brewing techniques in an engaging, helpful way Develop Deep Product Knowledge
• Become a go-to expert in espresso machines, grinders, coffee makers, and brewing accessories
• Stay up to date with the latest coffee industry trends and products through regular training

Qualifications

:

• Strong passion for coffee and a desire to become an expert in the field
• Strong communication skills--empathetic, clear, and confident across phone, chat, email, and video
• Previous experience in sales and/or customer service preferred
• Problem-solving mindset and attention to detail
• Self-starter with a positive attitude and the ability to manage multiple conversations at once
• Strong problem-solving skills and attention to detail
• Self-motivated with a positive attitude and a strong work ethic Why You'll Love Working at Whole Latte Love:

Compensation

&

Benefits

• Health and dental insurance: access to competitive health and dental insurance plans to ensure your well-being
• 401(k) with company contributions
• Generous paid time off including vacation, sick time, and holidays Workplace Perks
• Fun, friendly team culture: Join a passionate group of coffee enthusiasts who support one another and enjoy coming to work
• Fully-stocked kitchen: enjoy a fully stocked kitchen with unlimited coffee, cappuccinos, and lattes
• Convenient dining options: take advantage of a company-sponsored monthly DoorDash pass for your convenience
• Access to premium coffee equipment: gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories Job Type: Full-time Pay: From $20.00 per hour Expected hours: 40 per week

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Compensation

Package:

• Monthly bonus Schedule:
• 8 hour shift
• Evenings as needed
• No nights
• Rotating weekends Experience:
• Coffee: 1 year (Preferred) Ability to Commute:
• Rochester, NY 14623 (Required) Work Location: In person