Now Hiring - Glass Doctor Auto of Colorado Springs - Inside Sales/Customer Service Representative - Part time to Full Time in Colorado Springs, CO

Full description of the position

Job Overview Do you love meeting new people? Do you focus on customer service? How about growing your skills and income at a company where delighting customers and your attention to detail will be appreciated? We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. As an Inside Sales / Customer Service Representative, you will answer phones and respond to emails to sell Glass Doctor services. Ideally (but not required) you have experience in the auto glass industry and have excellent & proven communication skills with customers and technicians. We strive to provide a premium experience for every customer here in Colorado Springs, so we emphasize the need for our CSRs to be willing and eager to engage with customers. The ISR/CSR will maintain existing customer relationships as well as develop new customers by identifying opportunities to sell additional work. A good fit for this role will exemplify our code of values, by showing respect and courtesy to all customers and employees and would be self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines. When time permits, put your Social Media / marketing skills to work. We love when our team is passionate about what we do, and your help in managing our marketing efforts will be an additional opportunity. We invest in our people and will make sure you have the training, tools, and process to be successful. We are the only Veteran Owned & Operated Auto Glass Shop in Colorado Springs, so all US Veterans go to head of the line, because you have earned it! Your Responsibilities as an Inside Sales Representative As a Glass Doctor ISR/CSR, you are a vital part of our team. You will be the person that seeks out top-notch customers while showing off your amazing phone sales skills. Here's what you'll do: * Be prepared to educate customers and discuss in detail the features and benefits of Glass Doctor's services. * Enthusiastically take phone calls from customers calling with glass needs. * Enter all pertinent customer and job information in our computer system to have a record of your prospects, your existing customers and your activities and progress with all those accounts. * Promptly responds to email requests to secure the opportunity. * Maintain open lines of communications with ownership/management. * Fill in at the front counter to assist customers in-shop as needed. Here 's What You Need to Succeed as the Inside Sales Representative: Excel at Exceptional Inside Sales: Personality that is upbeat, positive, and motivating with the ability to communicate with customers, peers and management in a clear, cheerful, easy to understand, voice. Self-motivated and competitive individual, with the ability to listen and apply what is heard, to move the sale forward. Requires a high degree of self-confidence, a driven determination to make the sale, and a willingness to take on personal responsibility for that customer's experience. Have an Eye for Perfection: High degree of organization, with an outstanding work ethic. Honesty with the highest level of trustworthiness and the utmost integrity. Dress and personal hygiene appropriate for an office environment. Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs. Education and/or Experience * Computer literacy and the ability to use standard applications. * Personality suitable to communication effectively with customers and fellow employees. * Professional appearance and personality. * Excellent interpersonal and communication skills (written and verbal). * Must be self-motivated, energetic and results oriented. Here 's How We Take Care of Our Employees: * Paid Training * Bonuses & Incentives * Health Insurance and Benefits Package * PTO and Vacation At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us. Think you are a good fit? Apply today! Veterans of the United States Armed Forces are encouraged to apply! Job Types: Full-time, Part-time Pay: $19.00 - $24.00 per hour Expected hours: 20 - 40 per week Benefits: * Health insurance * Paid time off * Paid training Shift: * Day shift Supplemental Pay: * Bonus opportunities * Performance bonus Experience: * Customer Service: 2 years (Preferred) * Auto Glass: 1 year (Preferred) Ability to Commute: * Colorado Springs, CO 80906 (Required) Work Location: In person