Now Hiring - Spectrum - Supervisor, Call Center Sales - Onsite in Saint Louis, MO

Full description of the position

Supervisor of Call Center Sales - Base Salary plus Commission Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused. MAJOR DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhance the customer experience * Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment. * Develop new sales strategies within the call center to maximize opportunities * Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture. * Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership. * Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews. * Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits. * Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care. * Perform other duties as requested. REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to recruit, develop, maintain and optimize a team of sales professionals Knowledge of voice, data and television products and services Required Education High School diploma or equivalent Required Related Work Experience and Number of Years Inside Sales experience, commercial experience preferred - 2+years PREFERRED QUALIFICATIONS Preferred Education 2+ years post high school education preferred Preferred Experience Supervisory experience preferred, preferably in an inside sales capacity - 1+year WORKING CONDITIONS Office environment Exposure to moderate noise levels Occasional travel as required EOE Race/Sex/Vet/Disability: Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: [please apply online] Charter is committed to diversity and values the ways in which we are different. Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Supplemental Pay: * Commission pay Ability to Commute: * St. Louis, MO (Required) Ability to Relocate: * St. Louis, MO: Relocate before starting work (Preferred) Work Location: In person