Now Hiring - Canopy by Hilton Nashville Downtown The Gulch - Hotel Sales Coordinator in Nashville, TN

Full description of the position

Summary: The Hotel Sales Coordinator plays a crucial role in supporting the sales team in achieving revenue goals. This position requires a highly organized and detail-oriented individual with excellent communication and customer service skills. The Sales Coordinator will assist with a variety of tasks, including lead generation, contract management, event coordination, and administrative support. Essential Duties and Responsibilities: Lead Generation and Management: * Assist in researching and identifying potential clients through various channels (e.g., online databases, industry publications, networking events). * Qualify leads and distribute them to appropriate sales representatives. * Maintain accurate records of all leads and sales activities in the CRM system. Contract Management: * Assist in the preparation and review of contracts for group bookings and corporate accounts. * Ensure accurate and timely processing of contracts and all necessary documentation. * Monitor contract deadlines and ensure timely execution. Event Coordination: * Assist in the coordination of all aspects of on-property events, including meetings, conferences, and social gatherings. * Liaise with clients, internal departments (e.g., catering, housekeeping, engineering), and external vendors to ensure smooth event execution. * Prepare event orders, banquet event orders (BEOs), and other necessary documents. Administrative Support: * Provide general administrative support to the sales team, including scheduling appointments, managing calendars, and preparing reports. * Handle incoming calls and inquiries from clients and potential clients. * Assist with the preparation of sales presentations and proposals. * Maintain accurate records of all sales activity and client interactions. Customer Service: * Build and maintain strong relationships with clients. * Provide excellent customer service to all clients, both internal and external. * Resolve client issues and complaints promptly and effectively. Other Duties as Assigned: * Participate in team meetings and training sessions. * Stay abreast of industry trends and best practices. * Assist with other duties as assigned by the Director of Sales & Marketing. Qualifications: * High School Diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field preferred. * 1-2 years of experience in a sales support or administrative role, preferably in the hospitality industry. * Excellent communication and interpersonal skills, both written and verbal. * Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Experience with Customer Relationship Management (CRM) software preferred. * Strong attention to detail and accuracy. * Ability to work independently and as part of a team. * Excellent customer service orientation. Job Type: Full-time Pay: $35,000.00 - $45,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance License/Certification: * Driver's License (Preferred) Ability to Relocate: * Nashville, TN 37203: Relocate before starting work (Required) Work Location: In person