Now Hiring - EMPWR Nutrition Group - Account Coordinator in McMinnville, OR

Full description of the position

EMPWR creates high quality nutritious and delicious bars.! Our company was founded in 2020 and has experienced remarkable growth ever since. We produce some of the most iconic and leading brands, setting the standard for taste and texture in the market. We're active in The Netherlands, Croatia, USA, Canada and Belgium, with 1300 passionate employees. As one talented team, we share a passion for high quality nutritious and delicious bars. Acting as entrepreneurs in our professions, we team up with each other on an exciting path to growth. EMPWR prioritizes employee safety and creates a motivating work environment that encourages collaboration and personal growth. This year, we're expanding even more and transform our operations into a state-of-the-art manufacturing facility. With joined forces, we continue to grow. Join us and help shape the future of healthy snacking! CHALLENGE The Account Coordinator position is a critical link between our newest customers and the Commercial and Operational departments and acts as the on- site 'right-hand' to the Commercial team. The Account Coordinator is responsible for building new customer business relationships in order to provide total customer satisfaction. The ideal candidate will be proactive, detail-oriented, and possess strong communication and organizational skills to manage the account coordinator responsibilities effectively. As part of the Commercial team, this position engages with employees across the business, including R&D, warehouse, production and office areas. RESPONSIBILITIES * Supports clear and effective communication of customer expectations to the organization and demands accountability for performance to agreed-upon commitments. * Guides new customers through the whole Commercialization Process; account setup, product development, production trials (pilots), pricing, packaging development and certification requirements, and expectations for first production. * Independently, or as a team member, investigates and resolves customer concerns (delivery, price, quality, product and ingredient information, etc.) and takes ownership of problem resolution through a collaborative process. * Understands Product knowledge of each customer that AC represents. * Ensures customer requirements are summarized and understood. Provides follow-through to execution. * Coordinate sample requests, preparations and shipping. * Works with R&D and other departments to ensure Product development and Commercialization processes stay on timeline. * Is an active participant in customer visits to EMPWR USA Inc. * Works closely with the following departments to assure prompt responses to customer's inquiries: Research and Development, Quality Control, Packaging, Production, Shipping, Warehouse * Once a project is successfully commercialized and the new customer is on-boarded, the Account Coordinator co-ordinates the transfer of the customer to the Customer Service team for on-going management and service. QUALIFICATIONS * Bachelor's degree in Business Administration, Marketing, or a related field preferred. * Three to six years of proven experience in account coordination, customer service, or a related role in a manufacturing environment * Excellent communication and interpersonal skills. * Strong organizational and multitasking abilities. * Proficiency in Microsoft Office Suite and CRM software. * Ability to work independently and collaboratively in a fast-paced environment. * Detail-oriented with strong problem-solving skills. We offer you: * Continuous Learning and Development: Benefit from our training programs designed to help you grow your skills and advance in your career. * Health and Wellness : Comprehensive health insurance (medical, dental, and vision) starting on your first day of employment. * Paid Time Off : Enjoy 3-weeks paid time off (PTO) and 7 paid holidays, so you can rest and recharge, spend time with family, or pursue personal interests. * Retirement Plans : Plan for the future with our 401(k) retirement plan options, including an automatic 3% company contribution to help you save for retirement. * Work-Life Balance : We understand the importance of balance. Our fixed work schedules make it so you know your time off, allowing you to plan fun activities. * Modern, Safe Work Environment : Work in a facility that is modern, clean, with comfortable temperature and adheres to the highest standards of safety and quality. * Salary: $60,000-$80,000/year Job Type: Full-time Pay: From $60,000.00 per year Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * 8 hour shift * Day shift * Monday to Friday * Weekends as needed Experience: * SAP CRM: 2 years (Required) * Customer relationship management: 2 years (Required) * Food manufacturing: 2 years (Preferred) * Co-manufacturing: 2 years (Preferred) Location: * McMinnville, OR 97128 (Preferred) Ability to Commute: * McMinnville, OR 97128 (Required) Work Location: In person