Now Hiring - Central States Manufacturing, Inc. - Professional Services Inside Sales Account Manager in Cedar Hill, TX

Full description of the position

Summary: The Account Manager (inside sales) is responsible for successfully managing all elements of their assigned territory to meet/exceed territory goals. Tasks will include processing customer orders, applying credits, determining pricing, and communicating with customers throughout the process. This role is responsible for increasing territory volume and creating/executing customer action plans. Core Functions: * Develops and implements strategic sales plans to meet/exceed goals for their assigned territory in the areas of pounds, sales, gross margin, and RMAs. * Manages all customer requests for quotes, orders, and credits for their assigned territories. * Assists customers with all questions concerning orders, invoices, and accounts. * Communicates regularly with customers concerning project updates, delivery schedule confirmations, notification of backorders, etc. * Makes field visits as necessary. * Conducts quality reviews for customer-provided or CSM-entered cut lists, addresses discrepancies, and provides appropriate and timely communication back to customers. * Reviews customer trends and initiates action plans to address down customers through root cause analysis, corrective actions, and validation of results. * Utilizes independent authority to change or accommodate the following as appropriate to customer/business needs: customer pricing, freight charges, product packaging requirements, and special delivery requirements. * Engages with assigned customers to understand upcoming forecasts for projects and align with manufacturing and material availability. * Escalates customer quality and satisfaction issues to ensure timely resolutions. * Assists credit department in contacting customers to collect past due balances. * Assists in warranty claim investigation as necessary. Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice. Key Measures of Success: * Excellent verbal and written communication skills. * Strong organizational skills and attention to detail. * Demonstrated strategic thinking and problem-solving skills. * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). * Ability to identify deficiencies, troubleshoot effectively, and implement solutions. * Capable of working both independently and as part of a collaborative team. * Consistently exhibits and displays the company's values of "Own It. Can Do. Act in Love." * Own It - Commitment to customer, company, and each other. * Can Do - Team Player, Open to Change, & Pursuing continuous improvement. * Act in Love - Treating others with humility, respectfulness, kindness, honesty, patience, and self-control. Supervisory Responsibilities: * None, but may assist in training or guiding administrative staff as needed. Education & Experience: * Minimum Required: High school diploma or equivalent Preferred Experience: * Previous experience in account management and inside sales. Physical Demands & Work Environment: * Work is performed in an office and manufacturing environment. This role will routinely utilize standard office equipment to perform the core functions listed in this job description. This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading to perform the core functions listed in this job description. However, while traveling, this position will require frequent tours of the company's manufacturing facilities, which involve prolonged periods of walking, standing, and navigating various work areas while actively engaging with employees. While performing the core function of this job, the employee is regularly required to talk, hear, stand, and required to lift to 35 lbs. * Reasonable accommodation may be made to enable individuals with disabilities to perform core functions. Travel: * Up to 25% travel may be necessary Job Type: Full-time Pay: $50,186.00 - $54,350.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * Day shift * Monday to Friday Application Question(s): * What is your pay expectation? * What motivates you in sales? * Tell us about a sales experience where you overcame a significant objection? * How do you feel about not finishing in first place, and describe how you felt when you did not win and what did you do to win the next time? Experience: * Sales: 2 years (Preferred) Ability to Commute: * Cedar Hill, TX 75104 (Required) Work Location: In person