Now Hiring - Elipticon Wood Products, Inc - Account Support Specialist in Kimberly, WI

Full description of the position

Join Our Team at Elipticon Wood Products - A Great Place to Grow and Thrive! At Elipticon Wood Products, Inc., we believe in creating more than just high- end wood moldings and millwork - we believe in a company culture that fosters innovation, collaboration, and employee growth. As a 100% employee-owned company, every team member has a vested interest in our success, and we're looking for a motivated, detail-orientated Account Support Specialist to be part of our dynamic team. In this vital role, you'll work closely with our sales team and customers to ensure a smooth, efficient, and friendly experience from inquiry to order fulfillment. If you thrive in a fast-paced environment, enjoy problem-solving, and love helping people, we want to hear from you! Why You 'll Love Working with Us: * Employee Ownership : As part of our 100% employee-owned company, you'll have a direct stake in our success and a share of the growth. * Great Company Culture : We're proud of our positive, inclusive, and supportive workplace where everyone's ideas are heard, and everyone is valued. * Work-Life Balance : We believe in maintaining a healthy work-life balance with flexible hours and supportive leadership. Key Responsibilities: * Customer Communication: Engage with customers via phone, email, fax, and in person to answer inquiries, provide quotes, and recommend tailored solutions that best meet their needs. * Exceptional Service Deliver y: Consistently provide professional, courteous, and positive customer service that reflects the company's values. * Sales Team Collaboration: Work closely with the sales team to support sales efforts and streamline internal processes for greater efficiency. * Team Participation: Actively contribute in team meetings and support ongoing improvement initiatives across departments. * Versatility & Support: Assist with additional duties and projects as needed, demonstrating flexibility and a can-do attitude. What We 're Looking for in You: * Experience: Previous experience in a customer-facing role, ideally in sales support, customer service, or manufacturing environments. * Education: High school diploma or GED required, or an equivalent combination of education and hands-on experience in a similar role. * Strong Communication Skills: Clear, confident verbal and written communication abilities to support both team collaboration and customer interactions. * Highly Organized: Excellent time management and organizational skills, with the ability to stay on top of multiple tasks and priorities. * Customer-Focused Attitude: Friendly, professional, and service-oriented approach, with a commitment to putting customers first. * Math Proficiency: Solid understanding of fractions, decimals, percentages, and basic geometry to support accurate work. * Technical Aptitude: Ability to read and interpret customer drawings, templates, and specifications with attention to detail. * Thrives in Fast-Paced Environments: Comfortable working under pressure in a collaborative, team-oriented setting. * Detail-Oriented: Precision-focused with a strong commitment to delivering accurate, high-quality work. Physical Demands: Mobility & Movement: Must be able to sit, stand, walk, reach, and use hands regularly throughout the workday. Occasional Physical Activity: May be occasionally required to climb, balance, stoop, kneel, or crouch as part of daily tasks. Lifting Requirements: Ability to lift and carry up to 25 lbs occasionally. Visual Requirements: Includes close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus for accuracy and safety. Ready to join a company that values you and your contributions? Apply today and take the next step in your career with Elipticon Wood Products, Inc.! * Benefits: * Health insurance * Paid time off * 401(k) * ESOP (Employee Stock Ownership Plan) * Dental insurance * Vision insurance * Life insurance * Flexible schedule * Disability insurance * Tuition reimbursement * Employee stock purchase plan * Health savings account Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Supplemental Pay: * Bonus opportunities * Commission pay Work Location: In person