Now Hiring - The Best Screen Printing - Sales & Customer Service Representative – Custom T-Shirt Printing Shop in Los Angeles, CA

Full description of the position

Job Title: Sales & Customer Service Representative - Custom T-Shirt Printing Shop Company: The Best Screen Printing Location: 2710 S Broadway Ave, Los Angeles, CA 90007 Job Type: Full-Time | On-site About Us: The Best Screen Printing has proudly served Los Angeles since 2015. We specialize in custom apparel, including screen printing, embroidery, DTF, and more. Our shop is fast-paced, creative, and customer-focused -- and we're looking for someone who shares our passion for quality and service. Job Description: We're looking for an enthusiastic and reliable Sales & Customer Service Representative to join our team. This role is a mix of client-facing support and proactive outreach. You'll assist walk-in and online customers, coordinate with our design and production team, and also help grow our customer base by making cold calls to local businesses and organizations. Responsibilities: * Greet and assist walk-in customers in-store * Respond promptly to inquiries from multiple channels: email, phone calls, Yelp, Google, Instagram, and Facebook * Provide quotes and product recommendations based on customer needs * Use basic graphic software (Photoshop, Illustrator, Canva, or similar) to create mock-ups for customer approval - experience is a plus * Gather artwork and order specifications and relay details to production * Make outbound cold calls to potential clients to promote our services and generate new business opportunities * Track orders, follow up with customers, and ensure high satisfaction * Maintain clear records of all interactions and order statuses Qualifications: * Previous experience in customer service or sales (custom apparel or printing industry experience is a plus) * Strong verbal and written communication skills * Comfortable making cold calls and reaching out to new leads * Familiarity with graphic design tools is an advantage * Organized, reliable, and good at multitasking * Bilingual (English/Spanish) is a plus * Positive and team-oriented attitude Schedule: * Monday to Friday, 10 AM - 4 PM Compensation: * $17-$23/hour depending on experience * Performance bonuses * Employee discounts on all products To Apply: Submit your resume and a short cover letter highlighting your experience and why you're the right fit for The Best Screen Printing. Job Type: Full-time Pay: From $22.50 per hour Expected hours: 30 per week Ability to Commute: * Los Angeles, CA 90007 (Required) Ability to Relocate: * Los Angeles, CA 90007: Relocate before starting work (Preferred) Work Location: In person