Now Hiring - Hiring Insurance/Legal Industry - Agent Support Specialist - OnCall in Westlake Village, CA

Full description of the position

About the company AIA Surety is the one of the nation's most innovative and fastest growing sureties. Formed in 2003 as an alliance of three of the insurance industry's oldest and most experienced companies, AIA prides itself on its unique 'service-focused" approach to business. This includes providing agents with the knowledge, tools and resources they need to not only differentiate themselves in the marketplace, but more importantly, to grow their business and succeed. With a broad portfolio of diverse surety products and innovative and technological solutions, AIA Surety is committed to delivering the future of surety to its family of agents, brokers and partners. AIA Surety is headquartered in Westlake Village, California, and services both the US and Canadian Insurance markets. Job Responsibilities General * Previous experience in Insurance industry * Create and process replacement bonds * Assist agents with all inquiries and requests regarding their agency * Troubleshoot agent problems and/or special requests * Process inventory/supply requests for agents * Create and log Qualifying Powers of Attorney - for required states * Process agent address/telephone number changes and update database * Field department questions and concerns * Field Licensing, Agent Services and new Contract Agent calls * Responsible for all correspondence to and from agents * Web support for our agents on eservices offered, including one on one VP and Eservices trainings * Performs other related duties as assigned by department Manager * On-call - Locating inventory (bonds) for borrowing purposes and executing coordination of delivery to agents Transfer Bonds * Coordination of nationwide bond postings for bail bond agents in a timely manner (i.e. quotes, coverage verification, document review, information verification, status checks) * Handling of incoming/outgoing calls to agents, outside sureties and/or indemnitors * Data entry of transfer bond transactions and/or inquiries in a timely manner * Database update and maintenance with status notes as well as document uploads (stubs and CDs) * Communication with team members as to situations occurring * Prepare correspondence in all forms to agents regarding transfer bond transactions * Follow-up with agents on collateral taken * On-call - MUST answer and handle all requests Collateral * Receive and process collateral received from all states on bonds & contracts executed * Create/maintain files for cash and/or property collateral received (nationwide) * Data entry of all collateral received/returned * Correspond with County Recorder offices, agents, indemnitors, title/escrow companies and/or attorneys via verbal/written communication * Recording of liens taken as property collateral * Process requests for collateral return * Prepare reconveyances/satisfactions on property collateral received * Prepare substitution of trustee and subordinations * Verification of request for indemnitors and/or payees * Check request submissions for cash collateral received * On-call - Real Quest Reports (Providing equity analysis to callers) Contracts & Licensing * Assist Account Managers in new agent enrollment & clerical support * New agent enrollment process * Assist agents in nationwide licensing process * Process all contracts/paperwork in conjunction with signing up new direct agents * Create surety bonds for new licensing and verify payment of premium * Process electronic/paper appointments/termination of agents * Process annual licensing/appointment renewals of agents * Data entry of all agent appointments/terminations Job Requirements * A general working knowledge of customer service * A general working knowledge of accounting principles * Well versed in MS Word, Excel and Outlook * Must have excellent written and verbal communication skills * Ability to work under pressure and meet deadlines * Must be fluent in English * Detail orientated * Ability to multi-task * Must possess the ability to problem solve * Confidentiality and professionalism a must * Regular attendance * Bi-lingual Spanish speaking required * Notary a plus * Participation in On-Call Team with rotating on-call shifts including nights, weekends and holidays * Ability to work and make decisions independently during On-call shifts * Ability to de-escalate and/or escalate calls to management when appropriate Education Requirements * AA or BS Degree required * At least three (3) years previous customer service experience * Previous experience within the insurance industry desired, but not required Physical Requirements/Working Conditions * Lift - Ability to lift boxes and packages up to 25 lbs occasionally * Stand/Sit - Must be able to remain in a stationary position 50% of the time * Walk - Needs to occasionally move about inside of office to access files, office machinery, etc * Use hands/fingers to handle/feel - Constantly operates a computer and other office productivity machinery * Climb (stairs) - Constantly ascends/descends stairs to enter facility * Stoop/Kneel/Crouch - Occasionally positions self to reach files * Talk/Hear - The person in this position frequently communicates with staff regarding business needs. Must be able to exchange accurate information. * See/Vison - Must be able to inspect mail, paperwork and documents * Exposure to work environments - Constantly in office setting where temperature is often cool REMOTE WORK DETAILS (to be provided after hired) * A 'Remote Worker Agreement' and 'On-Call Program Agreement' will be provided that sets expectations and requirements for remote work specific to the position. Equal Opportunity Employer AIA is an Equal Opportunity Employer. At AIA, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Applicants with Disabilities Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application. Benefits Offered * 401(k) * Medical, Dental and Vision insurance * Employee assistance program * Life insurance * Paid time off * Paid holiday(s) Job Type: Full-time Pay: $65,000.00 - $70,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance Shift: * Day shift * Morning shift * Overnight shift * Rotating shift Language: * Spanish (Required) Shift availability: * Day Shift (Required) * Night Shift (Required) * Overnight Shift (Required) Work Location: Hybrid remote in Westlake Village, CA 91362