Now Hiring - Mvix (USA), Inc. - Sales Support Associate in Sterling, VA

Full description of the position

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies. Visit our success-stories Essential Duties and Responsibilities: The goal of the qualified Sales Support Associate is to perform various duties including but not limited to: * Respond to client inquiries (sales and billing) * Interact with customers via webinar, phone and email * Assist with inbound and outbound calls * Be a key point of contact for subscription renewals * Monitor and track daily, weekly and monthly billing * Fully understand clients digital journeys, boost conversion, retention and customer delight * Fully understand and own Mvix billing system: * Prepare and send invoices to clients * Identify and improve billing gaps * Identify and improve churn * Create estimates / proposals for existing clients who are looking for additional products from us * Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones * Followup with clients on the status of those proposals * Assist the sales team, as needed * Create Orders, Invoices and ensure timely payment from clients * Generate and maintain reports and analytics What does it take to be a SSA at Mvix? * Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment. * Proven accounting experience with strong mathematical skills is a PLUS * Strong customer service and time management skills * Understanding of basic principles of finance, accounting and inside sales * Superb time management and detail orientation * Proven Client Interaction experience * Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions. * Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements. * Team player mentality * Competitive Spirit * Ability to work in a fast-paced, high-energy environment Preferred skills and qualifications * Associate's degree or equivalent * Experience in accounts receivable (or accounts payable) * Experience in driving process improvement Schedule * Mon-Fri, 8 hour working shift with 1hr "off-the-clock" lunch break * Staggered Shifts are available upon request This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region. Benefits include: * generous PTO, sick leave and holidays * health and dental insurance * ongoing certification opportunities * competitive 401k match * flexible hours (no weekend/overnight shifts) * gym membership reimbursement * company-funded professional development * life insurance * short-term disability insurance * tenure bonus (5yr & 10yr) * And much more Did we mention a pet friendly environment? We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.