Now Hiring - Scenthound San Diego, CA - Front Desk Sales Associate in San Diego, CA

Full description of the position

Benefits: * 401(k) * Bonus based on performance * Company parties * Competitive salary * Free food & snacks * Free uniforms * Training & development Who We Are: Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we'd love to hear from you! Perks and Benefits: * Competitive hourly base pay, plus tips; sales bonuses * Total Compensation - $23-30/hr. * Base pay is $18- $21 an hour. * Can expect $5.00-$6.00 additional per hour based on tips * Opportunity for commissions incentives * Direct career growth path to Management positions (Asst. Manager,/Manager) and additional options * Merit-based pay increases * Complimentary service membership About the Position: The Sales & Front Desk Associate plays a pivotal role at Scenthound, driving membership sales and revenue growth while ensuring an exceptional customer experience. This position is ideal for individuals who thrive in a sales-driven environment , excel at customer engagement, and are passionate about dog health and wellness. This position requires: * Proven sales experience with a track record of meeting or exceeding sales targets. * Customer service experience (retail, hospitality, or related industry). * Comfort working with dogs and educating customers on pet health. * Proficiency in basic technology and POS systems. * Reliable transportation and willingness to work in a smoke-free environment. Who We Are Looking For: We're seeking a results-driven sales professional with strong customer service skills who is motivated to grow within our company. An ideal candidate is: * Confident and persuasive in selling services and memberships. * A strong communicator who can build relationships and educate dog parents on wellness. * Goal-oriented and self-motivated , always looking for opportunities to drive revenue. * Comfortable handling objections and finding solutions that meet customer needs. * Detail-oriented and organized , managing appointments and customer profiles efficiently. * Able to work independently while also collaborating as part of a dynamic team. Tasks: * Drive membership sales by educating dog parents on the benefits of routine wellness care. * Proactively engage customers to promote memberships, service add-ons, and retail products. * Develop and follow up on leads , converting potential customers into loyal members. * Achieve and exceed sales goals , including key performance indicators (KPIs) such as average ticket price and rebook ratios. * Maintain expert knowledge of Scenthound services and retail products to effectively communicate value to customers. * Handle front desk operations , including answering phone calls, scheduling appointments, and managing customer records. * Process transactions , manage the cash drawer, and ensure accurate financial reporting. * Deliver an exceptional customer experience , addressing concerns, overcoming objections, and ensuring customer satisfaction. * Collaborate with the team to maintain a clean, welcoming, and professional environment. Skills and Abilities: * Confidence in selling services and products * Ability to connect with customers (both canine and human!) and provide outstanding customer service * Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services * Effective communication with team members and dog parents (in person and on the phone) * Independently solve problems using Scenthound values and culture as a guide * Attention to detail * Time-management; Scheduling appointments efficiently * Accountability; hold oneself and others to Scenthound standards