Now Hiring - Joyce Factory Direct - Appointment Setter / Telemarketer Supervisor evenings NO COLD CALLING in Berea, OH

Full description of the position

Evening and weekends available 12pm-8:30pm Joyce Windows, Sunrooms, and Baths Are you an experienced leader who thrives in a fast-paced outbound call center environment? Do you have a passion for motivating teams and ensuring success through exceptional coaching and management? If so, we're looking for you to join our team as an Appointment Setter Supervisor! In this role, you'll lead a team of outbound Appointment Setters focused on scheduling consultations with warm and hot leads. You'll drive performance by mentoring team members, tracking KPIs, and fostering a positive and energetic atmosphere where success is celebrated. Responsibilities * Oversee daily operations of the outbound call center team, ensuring targets are met. * Monitor and analyze individual and team performance, providing regular feedback and coaching. * Assist with onboarding and training new team members to ensure consistent messaging and techniques. * Maintain and enforce scripts, procedures, and best practices to optimize results. * Resolve escalated homeowner concerns and ensure a high level of customer satisfaction. * Collaborate with the management team to develop strategies for achieving department goals. * Generate performance reports and identify opportunities for improvement. Requirements * Proven experience as a supervisor or team lead in a call center, telemarketing, or appointment setting environment. * Strong leadership and motivational skills with the ability to coach and mentor effectively. * Excellent verbal communication and problem-solving skills. * Familiarity with CRM systems and call center software. * Ability to manage multiple priorities in a fast-paced setting. * High School Diploma or GED required; advanced education is a plus. Benefits * Competitive salary with performance-based bonuses. * Comprehensive health, dental, and life insurance options. * Paid time off, including vacation and holidays. * 401(K) retirement plan. * Career advancement opportunities in a supportive and collaborative environment. About Us At Joyce Windows, Sunrooms, and Baths, we've been transforming homes for decades with top-quality solutions and exceptional service. As part of our leadership team, you'll play a critical role in ensuring our Appointment Setters deliver the first-class service that has become our hallmark. If you're a results-driven leader who's ready to take your career to the next level, apply today to join our team as an Appointment Setter Supervisor!