Now Hiring - Washington Diamond - Sales Associate – Fine Jewelry in Falls Church, VA

Full description of the position

About Washington Diamond Established in 1969, Washington Diamond is a cherished and highly regarded fine jeweler serving the Washington, D.C. area. Our appointment-only showroom specializes in certified diamonds and handcrafted platinum and gold jewelry. We are seeking a polished, professional, and personable Fine Jewelry Sales Associate to guide clients through their jewelry purchases and provide an unparalleled customer experience. Key Responsibilities: - Drive Sales & Customer Engagement: * Assist clients in selecting engagement rings, fine jewelry, and custom pieces. * Educate customers on diamond quality, settings, and design options. * Provide personalized consultations in a professional, low-pressure environment. * Build strong, long-term relationships with clients and follow up on inquiries. * Achieve and exceed sales goals through relationship-based selling. - Customer Service & Operations: * Answer phone inquiries, schedule appointments, and respond to web appointment requests. * Assist with daily jewelry handling, pick-ups, and deliveries. * Maintain client records and manage follow-ups to ensure satisfaction. * Support business projects and maintain a well-organized office environment. * Manage end-to-end project life cycle for customer orders, from initial consultation to final delivery. * Assist with new inventory intake - including product photography and web preparation. Required Qualifications: * Prior extensive experience in a sales or customer service role within fine jewelry, high-end retail, luxury goods, or real estate is a must. Please show proof of experience in resume or cover letter to be considered. * Associate's degree or higher, or relevant work experience will be considered. * Confidence in guiding customers through purchasing decisions while maintaining professionalism and trust. * Outgoing, patient, and able to build rapport with diverse clients. * Trustworthy and professional conduct at all times. * Proficiency in computer operations. (MacOS, GoogleSuites, & more) * Accurate data entry skills and attention to detail. * Ability to multitask effectively and work collaboratively within a team-oriented environment. * Professional and polished phone etiquette and communication skills, both verbal and written. * Access to reliable transportation and willingness to undergo screening. Hours of Operation: * Open: Tuesday - Saturday, 10 AM to 5 PM * Closed: Sunday and Monday * Seasonal/Holiday Hours Vary * Closed on major holidays and an extended holiday season break. Benefits: Competitive salary with sales incentives Paid vacation, sick, and personal time Fully paid medical insurance Generous employee discount Fixed schedule with consistent two-day weekends (Sun & Mon) Safe and professional work environment Hands-on training and growth opportunities How to Apply: Contact Denelle Henretty at Washington Diamond at 703-[please apply online] [please apply online] Job Type: Full-time Pay: $20.00 - $32.00 per hour Benefits: * 401(k) * Employee discount * Flexible schedule * Health insurance * Paid time off Application Question(s): * Are you available to work our hours between Tuesday through Saturday? Education: * Associate (Preferred) Experience: * Customer service: 1 year (Required) * Sales: 2 years (Required) * Jewelry sales: 1 year (Required) * Luxury sales: 1 year (Required) Ability to Commute: * Falls Church, VA 22046 (Required) Work Location: In person